The City of Kawartha Lakes is collecting feedback in order to develop Customer Service Standards for the municipality. Please take a few minutes to tell us about your customer service experience with any department, division or contact within the City.  Your feedback is important to us.

* 1. Please rate your satisfaction with your contact with the City of Kawartha Lakes.

  Very Dissatisfied Dissatisfied Neither Satisfied nor Dissatisfied Satisfied Very Satisfied N/A
My inquiry was acknowledged and I received a response in a reasonable time.
Information received was accurate.
Staff was knowledgeable on the subject matter.
I received fair and consistent treatment.
Staff were courteous and respectful.
My issue/inquiry was resolved.

* 2. Please rank how you prefer to contact the City of Kawartha Lakes. (1= most preferred, 4=least preferred)

* 3. When I contact the City of Kawartha Lakes by phone my question/concern is generally answered:

* 4. When you leave a voicemail message generally how quickly is your call returned?

* 5. When I get a staff member's voicemail the greeting is clear and concise with options to access another staff person.

* 6. When I walk into a City of Kawartha Lakes facility I am greeted promptly and with courtesy.

* 7. My question/concern is generally...

T