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South East Water non-household smart meter upgrade feedback
Please answer these questions based on your experience of South East Water's smart meter programme.
On a scale of 1 to 5, with 5 being the highest level of satisfaction:
How satisfied were you with the whole smart meter installation experience?
Not at all satisfied
1
2
3
4
Extremely satisfied
5
Not at all satisfied
1
2
3
4
Extremely satisfied
5
Why did you rate your experience in this way?
How satisfied are you with the information we've shared about your smart meter?
Not at all satisfied
1
2
3
4
Extremely satisfied
5
Not at all satisfied
1
2
3
4
Extremely satisfied
5
How satisfied are you with the following during your smart meter installation?
Not at all satisfied
1
2
3
4
Extremely satisfied
5
Installation experience on the day
Not at all satisfied
1
2
3
4
Extremely satisfied
5
Quality of work completed
Not at all satisfied
1
2
3
4
Extremely satisfied
5
Clean up after your new meter was installed
Not at all satisfied
1
2
3
4
Extremely satisfied
5
Care for your health and safety (internal installations only)
Not at all satisfied
1
2
3
4
Extremely satisfied
5
On a scale of 1 to 5, with 5 being the highest level of satisfaction:
If you had to speak to us at any point about your smart meter installation was this resolved?
Yes
No
I didn't need to speak to you
If we were not able to answer your question, what were you hoping to find out?
Thank you. Finally, how could we have made your smart meter experience better?
We may like to discuss your feedback with you.
If you're happy to be contacted, please provide a telephone number or an email address.
