Hospice Guest Services and Confidentiality Quiz

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* 1. The hospice volunteer ministry is designed to ensure that each person's final days are lived with joy and meaning as free from pain and other symptoms as possible. As volunteers, we consider service to hospice patients and families a privilege.

True

False

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* 2. Attributes of a great volunteer include: (read carefully)

Friendly and compassionate.

Willing to act or direct the patient or family to appropriate hospice staff to assist them.

Common sense willingness to cheerfully work and cooperate with others.

A shared belief that the purpose and mission of hospice is worthwhile and consistent with their beliefs.

All of the above .

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* 3. Who are hospice customers?

Patient

Family members

Other visitors and vendors coming into our facility

All of the above

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* 4. Expectations of interaction with guests. Please put the following in the correct order:

When 12 feet away, make eye contact and smile in an appropriate, non-threatening manner.

Smile and ask, “How can I help you?”

Attempt to solve our guest’s problems or direct them to someone who can.

When 6 feet away, greet the guest with “Good morning” or "Good afternoon.”

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* 5. A hospice volunteer should be well groomed. The appropriate apparel for our volunteers is:

Business casual or better (clean slacks with a shirt or blouse or a nice dress with appropriate shoes)

A scuba outfit

Bermuda shorts

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* 6. When guests of one of our patients arrives at our facility for the first time, it is appropriate to take the guest to the nurse’s station and wait until a staff member arrives to introduce them. We do this because:

The patient may have passed and the guest may not be aware.

The patient may be receiving a bath or other personal cares and we wish to maintain their dignity.

The patient may be on isolation.

The patient may have restrictive visitation.

All of the above.

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* 7. Maintaining confidentiality is a very serious matter to a hospice volunteer. In the course of your volunteer experience, you MAY NOT divulge any information in regard to the patient and/or their family with anyone that is outside their Hospice of Mercy interdisciplinary team (IDT). The IDT includes:

Your volunteer coordinators

Nurses who are assigned to the case

Social Workers who are assigned to the case

Spiritual Counselors assigned to the case

All of the above

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* 8. A breach in confidentiality is a very serious matter. If you are aware of a situation where you feel this may have occurred, you should report it to your volunteer coordinator immediately.

True

False

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* 9. Please complete the following information:

Name:

Email:

Phone: