For question 10:
Internal IT spending denotes expenses associated with the internal management, analysis, development, maintenance, support, and operation of information technology. It includes all internal spending on data center operations and management of technology personnel.
External IT spending consists of three categories: externally provided hardware, software, and services. It includes expenses associated with the purchase or lease of hardware, software, and services for the analysis, development, maintenance, support, and operation of information technology. It also includes all information technology expenditures that are in addition to fully loaded internal technology staffing costs.
Hardware. Hardware IT spending consists of all expenses associated with the purchase or lease of computer hardware, including servers and networking equipment and associated peripherals. This category also includes costs associated with operating systems and networking middleware.
Software. External spending on software includes purchasing costs or licensing fees associated with third party packaged solutions, but not installation fees and costs of customization upon installation.
Services. The services category includes all expenses associated with IT services purchased from external sources, including professional contractors, application service providers, service bureaus/outsourcers, systems facilities management, disaster recovery, and technology training. Also included in this category are fees charged by third party software application providers for installation and consulting.