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* 1. Your Name:

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* 2. Claim Number:

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* 3. Were you satisfied with the manner your initial claim report of loss was handled?

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* 4. How quickly was contact made between you and our claim representative when you made your initial claim report?

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* 5. Were you satisfied with the manner our claim representative handled your claim?

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* 6. Were you satisfied with the speed your claim was settled?

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* 7. Were you satisfied with the fairness of your claim settlement?

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* 8. Would you recommend CIG to family or friends based upon your experience?

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* 9. What is the name of the representative who handled your claim?

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* 10. We value your views and invite you to tell us more about your customer experience with CIG. Customer Experiences and/or Suggestions:

Thank you for participating in the CIG Customer Satisfaction Survey. It will help us better serve you and other CIG customers in the future. To speak to a claim service representative, please contact our Claim Service Center at (800) 986-9974.

Sincerely,
Tom Scherff
Vice President, Claims
Capital Insurance Group

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