CIG Customer Satisfaction Survey – Insured Question Title * 1. Your Name: Question Title * 2. Claim Number: Question Title * 3. Were you satisfied with the manner your initial claim report of loss was handled? Satisfied beyond expectation Satisfied Less than satisfied Not satisfied Was there anything in particular that did not meet your expectations? Question Title * 4. How quickly was contact made between you and our claim representative when you made your initial claim report? Same day 1 - 2 days 3 or more days Never contacted Question Title * 5. Were you satisfied with the manner our claim representative handled your claim? Satisfied beyond expectation Satisfied Less than satisfied Not satisfied Was there anything in particular that did not meet your expectations? Question Title * 6. Were you satisfied with the speed your claim was settled? Satisfied beyond expectation Satisfied Less than satisfied Not satisfied Was there anything in particular that did not meet your expectations? Question Title * 7. Were you satisfied with the fairness of your claim settlement? Satisfied beyond expectation Satisfied Less than satisfied Not satisfied Was there anything in particular that did not meet your expectations? Question Title * 8. Would you recommend CIG to family or friends based upon your experience? Yes No Is there a reason you would not recommend CIG? Question Title * 9. What is the name of the representative who handled your claim? Question Title * 10. We value your views and invite you to tell us more about your customer experience with CIG. Customer Experiences and/or Suggestions: Thank you for participating in the CIG Customer Satisfaction Survey. It will help us better serve you and other CIG customers in the future. To speak to a claim service representative, please contact our Claim Service Center at (800) 986-9974. Sincerely, Tom Scherff Vice President, Claims Capital Insurance Group Done