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Victims of fraud survey

Thank you for agreeing to take part in this research, which should take no longer than 5 - 10 minutes of your time.

Please answer the questions over the next two pages in order to complete this survey. If you are unable to answer any of these questions, please move onto the next question.

All of your answers are collected confidentially, and we will only contact you if you indicate that you are happy to be contacted.

Many thanks for your time.
Please tell us which of the following applies to your experience
I was the victim of an impersonation (identity fraud)
I was the victim of unauthorised spend on my account/s (account takeover)
How much financial damage (amount lost directly or taken out in your name) did the fraudster cause?
How did you discover the fraud?
How long did it take you to discover the fraud?
Do you know/suspect how the fraudster obtained your details?
How much time/money did it take to clear up the damage?
Were there any particularly difficult problems you faced in sorting out the damage caused?
Did you suffer from any physical or emotional effects as a result?
Has your experience affected anyone in your family or circle of friends too?
Any other lasting consequences - for example, difficulty in obtaining credit or services?
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