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Community Health Worker (CHW) Services (Allied Survey 2026)

You are being invited to take part in this survey because you have recently had a visit for Community Health Worker (CHW) services at East End CHC. Your responses to the questions on this survey will help us improve the CHW services we provide. This survey will take approximately 5 minutes to complete. Participation in the survey is voluntary and all your responses to the survey questions will be kept confidential.
Q1. Thinking about the last visit you had for CHW (Community Health Worker) services, on a scale of poor to excellent, how would you rate the following?
a) They listened to your concerns
b) They explained things in a way that was easy to understand
c) They were sensitive to your needs and preferences
d) They treated you with dignity and respect
e) Your overall experience speaking with the CHW (Community Health Worker) about the reason for your visit
f) Your overall experience accessing the Centre
g) The length of time it took between making your appointment and the visit you just had
Q2. The last time you booked an appointment with a CHW (Community Health Worker), did you get an appointment on the date you wanted?
Q3. When you see the CHW (Community Health Worker), how often do they…?
a) Give you an opportunity to ask questions
b) Involve you as much as you want to be in decisions about your care
c) Spend enough time with you
d) Clearly explain your action plan/what to do after your visit
Q4. I always feel comfortable and welcome at East End Community Health Centre (CHC).
Q5. Seeing a CHW (Community Health Worker) ...
a) helped assess my current concerns and issues
b) helped increase my awareness and access to community resources
c) helped develop strategies to better manage my situation going forward
Q6. CHW (Community Health Worker) Services in the Future
a) If a friend were in need of similar help, would you recommend a CHW (Community Health Worker) at this CHC (Community Health Centre) to them?
b) If you needed help again, would you seek out CHW (Community Health Worker) services at this CHC (Community Health Centre) again?
Q7. If CHW (Community Health Worker) services were not offered at the CHC (Community Health Centre), would you have been able to access these services elsewhere?
If not, why not? (Check ALL that apply)
Context/Demographics
 How long have you been visiting us for your health care?
Using your best guess, how many times did you visit the Centre over the past year or so for your own health care?
Would you recommend our services to your family and friends?