2018 Provider Satisfaction Survey

If you are a participating Provider with multiple IPAs, please complete a survey for each IPA. Your feedback is valuable. Thank you

Select your IPA(s).

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* 1. Select your IPA(s).

Are you a PCP or Specialist?

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* 2. Are you a PCP or Specialist?

Are you a new Provider to this IPA within the last year?

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* 3. Are you a new Provider to this IPA within the last year?

If yes, have you received an initial in-service?

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* 4. If yes, have you received an initial in-service?

Have you been supplied with a log in to the Provider Portal?

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* 5. Have you been supplied with a log in to the Provider Portal?

My Provider Relations Representative is:

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* 6. My Provider Relations Representative is:

My Provider Relations Representative:

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* 7. My Provider Relations Representative:

  Strongly Agree Agree Disagree Strongly Disagree N/A
a) Is knowledgeable
b) Is able to answer my questions
c) Responds to my needs or concerns in a timely manner
My Provider Relations Representative visits my office.

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* 8. My Provider Relations Representative visits my office.

My calls to Customer Service are answered courteously.

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* 9. My calls to Customer Service are answered courteously.

My calls to Customer Service are answered within 30 seconds.

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* 10. My calls to Customer Service are answered within 30 seconds.

The Customer Service Representatives were able to assist me.

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* 11. The Customer Service Representatives were able to assist me.

My claims are processed in a timely manner.

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* 12. My claims are processed in a timely manner.

My claims are processed according to the contract agreement.

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* 13. My claims are processed according to the contract agreement.

My claim inquiries are answered promptly.

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* 14. My claim inquiries are answered promptly.

My capitation payments are processed in a timely manner.

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* 15. My capitation payments are processed in a timely manner.

My capitation payments I receive are accurate.

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* 16. My capitation payments I receive are accurate.

Utilization Management Representatives are helpful.

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* 17. Utilization Management Representatives are helpful.

Referrals are processed in a timely manner.

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* 18. Referrals are processed in a timely manner.

Denial notifications consistently provide denial reasons.

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* 19. Denial notifications consistently provide denial reasons.

The Provider appeals process is easy to follow.

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* 20. The Provider appeals process is easy to follow.

How satisfied are you with the case management of your patients with complex or special needs?

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* 21. How satisfied are you with the case management of your patients with complex or special needs?

How satisfied are you with the coordination of care of your patient discharging from the acute hospital or skilled nursing facility?

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* 22. How satisfied are you with the coordination of care of your patient discharging from the acute hospital or skilled nursing facility?

How would you rate your overall experience with this IPA?

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* 23. How would you rate your overall experience with this IPA?

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