Interior Health - Patient/Family ICU Experience Survey 1. Patient/Family ICU Experience Question Title * 1. Please select the location where services were received: Cariboo Memorial Hospital East Kootenay Regional Hospital Kootenay Boundary Regional Hospital Kelowna General Hospital Penticton Regional Hospital Royal Inland Hospital Shuswap Lake Hospital Vernon Jubilee Hospital Question Title * 2. On admission, were you and/or your family given enough information about your condition and treatment? ALWAYS SOMETIMES NO N/A Comment(s): Question Title * 3. Did your doctors answer your questions in a way you could understand? ALWAYS SOMETIMES NO N/A Comment(s): Question Title * 4. If you talked about anxieties or fears about your condition or treatment, did a doctor discuss them with you? ALWAYS SOMETIMES NO N/A Comment(s): Question Title * 5. Were the doctors courteous and polite towards you? ALWAYS SOMETIMES NO N/A Comment(s): Question Title * 6. Did your nurses answer your questions in a way you could understand? ALWAYS SOMETIMES NO N/A Comment(s): Question Title * 7. If you talked about anxieties or fears about your condition or treatment, did a nurse discuss them with you? ALWAYS SOMETIMES NO N/A Comment(s): Question Title * 8. Were the nurses courteous and polite towards you? ALWAYS SOMETIMES NO N/A Comment(s): Question Title * 9. Were you given enough privacy during discussions with doctors or nurses? ALWAYS SOMETIMES NO N/A Comment(s): Question Title * 10. Were handouts or brochures provided that helped to explain what to expect during your stay in ICU? YES NO N/A (readmission) Comment(s): Question Title * 11. Were you involved as much as you wanted to be in decisions about your care and treatment (or the care and treatment of your loved one)? ALWAYS SOMETIMES NO N/A Comment(s): Question Title * 12. Did a staff member explain the daily routines, tests and procedures in a way you could understand? ALWAYS SOMETIMES NO N/A Comment(s): Question Title * 13. Did every staff member identify themselves and their role in caring for you? ALWAYS SOMETIMES NO N/A Comment(s): Question Title * 14. Did you get the support you needed from the following: Aboriginal Patient Navigator ALWAYS SOMETIMES NO N/A Comment(s): Question Title * 15. Did you get the support you needed from the following: Dietitian ALWAYS SOMETIMES NO N/A Comment(s): Question Title * 16. Did you get the support you needed from the following: Clinical Pharmacist ALWAYS SOMETIMES NO N/A Comment(s): Question Title * 17. Did you get the support you needed from the following: Hospital Pastor ALWAYS SOMETIMES NO N/A Comment(s): Question Title * 18. Did you get the support you needed from the following: Social Worker ALWAYS SOMETIMES NO N/A Comment(s): Question Title * 19. Did you get the support you needed from the following: Occupational Therapist ALWAYS SOMETIMES NO N/A Comment(s): Question Title * 20. Did you get the support you needed from the following: Physiotherapist ALWAYS SOMETIMES NO N/A Comment(s): Question Title * 21. Did you get the support you needed from the following: Respiratory Therapist ALWAYS SOMETIMES NO N/A Comment(s): Question Title * 22. Did staff talk in front of you as if you weren't there? ALWAYS SOMETIMES NO N/A Comment(s): Question Title * 23. How would you rate the care you received in the ICU? EXCELLENT VERY GOOD GOOD FAIR POOR Comment(s): Question Title * 24. If there was a move from the ICU to other locations in the hospital, how well did staff prepare you for this move? EXCELLENT VERY GOOD GOOD FAIR POOR Comment(s): Question Title * 25. Is there anything you would like to add? (please do not use names or details that would identify individuals) Done