Heights Libraries Adult Customer Survey 2025

Please take about 5 minutes to honestly complete the following confidential and anonymous survey.

Your feedback will go a long way in supporting the Heights Libraries' efforts to create a diverse, equitable, inclusive, and accessible (DEIA) environment.

Keep in mind to answer the questions based on your experience. There are no right or wrong answers. Your answers will only be seen by the staff of Compass Consulting Services.

Please complete this survey by Friday, November 14th, at 11:59 p.m.

After you complete the survey, make sure to click on or tap the button at the end to process your responses. You will see a successful submission notification.

Thank you for taking the time to complete this survey. If you have any questions or concerns regarding the survey, please contact Renae Bolton at Renae@compassconsultingservices.com or 216-912-1173.

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* 1. What is your race/ethnicity?

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* 2. What is your age group?

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* 3. What best describes your gender identity? (Select all that apply)

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* 4. What best describes your sexual orientation?

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* 5. Which branch or branches do you use most often? (Select all that apply)

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* 6. In what ways do you use the library? (Select all that apply)

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* 7. What do you believe are the strengths of DEIA at the Heights Libraries?

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* 8. What do you believe are the challenges or weaknesses of DEIA at the Heights Libraries?

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* 9. Please share any additional information that will support the DEIA Committee's efforts in creating a diversity, equity, inclusion, and accessibility strategic plan.

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