* 1. How friendly was the receptionist when you arrived at our office?

* 2. Wait time includes time spent in the waiting room and exam room. During your most recent visit, did you see your healthcare provider within 15 minutes of your appointment time?

* 3. Do you feel that your provider met your needs?

* 4. How pleasant was your experience scheduling your appointment?

* 5. My medical assistant was courteous and professional

* 6. My medical provider encouraged me to take an active role in my own health.