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* 1. How friendly was the receptionist when you arrived at our office?

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* 2. Wait time includes time spent in the waiting room and exam room. During your most recent visit, did you see your healthcare provider within 15 minutes of your appointment time?

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* 3. Do you feel that your provider met your needs?

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* 4. How pleasant was your experience scheduling your appointment?

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* 5. My medical assistant was courteous and professional

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* 6. My medical provider encouraged me to take an active role in my own health.

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