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* 1. What is your name?

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* 2. What is the name of your vape shop?

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* 4. Do you know who your account manager is?

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* 5. To provide the best customer experience we need to coach our account specialists' weak points. Please rate the appropriate level on all aspects of your interactions.

  Very Poor Below Average Average Above Average Exceptional N/A
Contact frequency
Professionalism
Resolution of issues
Customer service
Availability
Response time to emails

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* 6. We know your time is valuable. Ideally, how often would you want to be contacted for updates and reorder inquiries?

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* 7. Please rank the best way to contact you?

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* 8. How often do you order eliquid?

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* 9. Do you find value in the email notifications we send?

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* 10. Do you find value in the Retail Partner private Facebook group?

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* 11. Part of our marketing department's job is to make it easier for you to sell our product. How do you feel we do on each marketing channel?

  Below Average Average Good Exceptional
In-Store Marketing
Outside Marketing
Social Media Presence
Trade Show Presence
Reviewer Presence

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* 12. What areas do you feel we can improve?

  Needs Improvement Industry Standard Above Industry Standard Exceptional
Shipping Time
Shipping Costs
Customer Service
Ordering Systems
Invoicing
Per Bottle Pricing
Flavor variety 
In-Store Marketing
Outside Marketing
Event support
Bottle Designs
Promotional Materials
Flavor Quality
Consistency
Packaging

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