Retail Partner Feedback Question Title * 1. What is your name? Question Title * 2. What is the name of your vape shop? Question Title * 3. What is your position at the vape shop? Owner Manager Employee Question Title * 4. Do you know who your account manager is? Crystal Etter Adam Jones None of the Above I don't know And if so then who? Question Title * 5. To provide the best customer experience we need to coach our account specialists' weak points. Please rate the appropriate level on all aspects of your interactions. Very Poor Below Average Average Above Average Exceptional N/A Contact frequency Contact frequency Very Poor Contact frequency Below Average Contact frequency Average Contact frequency Above Average Contact frequency Exceptional Contact frequency N/A Professionalism Professionalism Very Poor Professionalism Below Average Professionalism Average Professionalism Above Average Professionalism Exceptional Professionalism N/A Resolution of issues Resolution of issues Very Poor Resolution of issues Below Average Resolution of issues Average Resolution of issues Above Average Resolution of issues Exceptional Resolution of issues N/A Customer service Customer service Very Poor Customer service Below Average Customer service Average Customer service Above Average Customer service Exceptional Customer service N/A Availability Availability Very Poor Availability Below Average Availability Average Availability Above Average Availability Exceptional Availability N/A Response time to emails Response time to emails Very Poor Response time to emails Below Average Response time to emails Average Response time to emails Above Average Response time to emails Exceptional Response time to emails N/A Question Title * 6. We know your time is valuable. Ideally, how often would you want to be contacted for updates and reorder inquiries? Multiple times per week One time per week A few times per month One time per month Never Other (please specify) Question Title * 7. Please rank the best way to contact you? 1 2 3 4 Email 1 2 3 4 Store Phone 1 2 3 4 Cell Phone 1 2 3 4 Social Media Direct Message Question Title * 8. How often do you order eliquid? One a week Every other week Once a month When inventory is low As needed Other (please specify) Question Title * 9. Do you find value in the email notifications we send? Yes, they help me a lot Yes, but they are too frequent. No, they do not help me. No, and they are too frequent. Other (please specify) Question Title * 10. Do you find value in the Retail Partner private Facebook group? Yes. It helps me a lot. Yes. It helps me some. No. It doesn't help me. What Facebook group? Question Title * 11. Part of our marketing department's job is to make it easier for you to sell our product. How do you feel we do on each marketing channel? Below Average Average Good Exceptional In-Store Marketing In-Store Marketing Below Average In-Store Marketing Average In-Store Marketing Good In-Store Marketing Exceptional Outside Marketing Outside Marketing Below Average Outside Marketing Average Outside Marketing Good Outside Marketing Exceptional Social Media Presence Social Media Presence Below Average Social Media Presence Average Social Media Presence Good Social Media Presence Exceptional Trade Show Presence Trade Show Presence Below Average Trade Show Presence Average Trade Show Presence Good Trade Show Presence Exceptional Reviewer Presence Reviewer Presence Below Average Reviewer Presence Average Reviewer Presence Good Reviewer Presence Exceptional Other (please specify) Question Title * 12. What areas do you feel we can improve? Needs Improvement Industry Standard Above Industry Standard Exceptional Shipping Time Shipping Time Needs Improvement Shipping Time Industry Standard Shipping Time Above Industry Standard Shipping Time Exceptional Shipping Costs Shipping Costs Needs Improvement Shipping Costs Industry Standard Shipping Costs Above Industry Standard Shipping Costs Exceptional Customer Service Customer Service Needs Improvement Customer Service Industry Standard Customer Service Above Industry Standard Customer Service Exceptional Ordering Systems Ordering Systems Needs Improvement Ordering Systems Industry Standard Ordering Systems Above Industry Standard Ordering Systems Exceptional Invoicing Invoicing Needs Improvement Invoicing Industry Standard Invoicing Above Industry Standard Invoicing Exceptional Per Bottle Pricing Per Bottle Pricing Needs Improvement Per Bottle Pricing Industry Standard Per Bottle Pricing Above Industry Standard Per Bottle Pricing Exceptional Flavor variety Flavor variety Needs Improvement Flavor variety Industry Standard Flavor variety Above Industry Standard Flavor variety Exceptional In-Store Marketing In-Store Marketing Needs Improvement In-Store Marketing Industry Standard In-Store Marketing Above Industry Standard In-Store Marketing Exceptional Outside Marketing Outside Marketing Needs Improvement Outside Marketing Industry Standard Outside Marketing Above Industry Standard Outside Marketing Exceptional Event support Event support Needs Improvement Event support Industry Standard Event support Above Industry Standard Event support Exceptional Bottle Designs Bottle Designs Needs Improvement Bottle Designs Industry Standard Bottle Designs Above Industry Standard Bottle Designs Exceptional Promotional Materials Promotional Materials Needs Improvement Promotional Materials Industry Standard Promotional Materials Above Industry Standard Promotional Materials Exceptional Flavor Quality Flavor Quality Needs Improvement Flavor Quality Industry Standard Flavor Quality Above Industry Standard Flavor Quality Exceptional Consistency Consistency Needs Improvement Consistency Industry Standard Consistency Above Industry Standard Consistency Exceptional Packaging Packaging Needs Improvement Packaging Industry Standard Packaging Above Industry Standard Packaging Exceptional Other (please specify) Done