As the industry prepares for the No Surprises Act to go into effect in 2022, healthcare payors and providers are working to understand, react to, and find solutions to address the new legislation and achieve compliance. While the legislation places immediate burdens on both providers and payors to eliminate surprise bills, it is also expected to have long-term impact on the healthcare ecosystem.  In this survey, we seek to understand payor and provider reactions to the new law, its impact on their organizations, and their perceptions of how the legislation will impact the healthcare system at large.

Question Title

* 1. Do you work for:

Question Title

* 2. Which of the following comes closest to describing your title?

Question Title

* 3. The No Surprises Act (NSA) has been signed into law and is scheduled to take effect on January 1. How familiar would you say you are with the No Surprises Act and its provisions?

Question Title

* 4. Overall, what is your opinion of the No Surprises Act (NSA)?

Question Title

* 5. To what extent do you agree or disagree with the following statements about what the No Surprises Act (NSA) will achieve?

  Agree Strongly Agree Somewhat Disagree Somewhat Disagree Strongly Not Sure
NSA will deliver transparency to patients
NSA will protect patients from unexpected health costs
NSA will contribute to better healthcare outcomes for patients
NSA will decrease patient burden for the cost of out of network care
Eliminating surprise bills will improve consumer perceptions of the health system
With NSA in place, consumers will be more active shoppers for healthcare
Our organization will be ready to comply with the NSA requirements on the stated enforcement dates
NSA requirements will create undue administrative burden for our organization

Question Title

* 6. In your opinion, will the new No Surprises Act (NSA) regulations:

Question Title

* 7. Why do you believe the No Surprises Act (NSA) will either drive or stifle innovation in your organization?

Question Title

* 8. For each of the scenarios below, please indicate how likely or unlikely you believe it will occur under No Surprises Act (NSA) regulations

  Very likely Somewhat likely Somewhat unlikely Very unlikely Not sure
NSA will disrupt existing provider networks.
Payors will follow an initial payment strategy designed to avoid negotiations
Providers will accept reasonable initial payments to avoid arbitration.
Payors and providers will find the 30-day negotiation period adequate (not too long and not too short)
With NSA, new pricing payment models will emerge
NSA administration costs will be passed on to patients in the form of higher premiums or reduced medical benefits

Question Title

* 9. Will payors use Qualifying Payment Amount (QPA) as the default amount to establish reimbursement rates under NSA?

Question Title

* 10. Will providers accept Qualifying Payment Amount (QPA) as an initial payment amount more often than not?

Question Title

* 11. In the Independent Dispute Resolution (IDR) process of disputed claims, arbitrators will be most likely to favor?

Question Title

* 12. Do you believe the new No Surprises Act (NSA) regulations will:

Question Title

* 13. What are your organization’s most pressing priorities for complying with the requirements of the No Surprises Act (NSA)? (Please select up to three top priorities)

Question Title

* 14. What are your organization’s biggest challenges with the No Surprises Act (NSA)? (Please provide as complete of an answer as possible)

Question Title

* 15. What do you see as the most significant issues facing the healthcare industry in the next 1-2 years? (Please select up to three answers)

Question Title

* 16. Please enter the following information:

T