Provide your valuable feedback on the No Surprises Act

Billions of healthcare dollars are on the line as a significant change in the way out-of-network providers can bill and be reimbursed has come into effect.

Fierce Healthcare and MultiPlan have collaborated on a short survey to learn about your attitudes on how this change is impacting the relationship between healthcare insurers and providers.

Can you take 5 minutes to complete this quick survey?

A $5 Amazon Gift Card will be sent to the first 50 qualified respondents, following completion of the survey.

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* 1. Do you work for:

A health payor organization

A health provider organization

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* 2. Which of the following comes closest to describing your title?

C-Suite

EVP, SVP, VP

Director level

Manager level

Other (please specify)

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* 3. The No Surprises Act (NSA) has been signed into law and is scheduled to take effect on January 1. How familiar would you say you are with the No Surprises Act and its provisions?

Extremely familiar

Very familiar

Somewhat familiar

Not so familiar

Not at all familiar

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* 4. Overall, what is your opinion of the No Surprises Act (NSA)?

Very favorable

Somewhat favorable

Somewhat unfavorable

Very unfavorable

Not sure

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* 5. To what extent do you agree or disagree with the following statements about what the No Surprises Act (NSA) will achieve?

	Agree Strongly	Agree Somewhat	Disagree Somewhat	Disagree Strongly	Not Sure
NSA will deliver transparency to patients	NSA will deliver transparency to patients Agree Strongly	NSA will deliver transparency to patients Agree Somewhat	NSA will deliver transparency to patients Disagree Somewhat	NSA will deliver transparency to patients Disagree Strongly	NSA will deliver transparency to patients Not Sure
NSA will protect patients from unexpected health costs	NSA will protect patients from unexpected health costs Agree Strongly	NSA will protect patients from unexpected health costs Agree Somewhat	NSA will protect patients from unexpected health costs Disagree Somewhat	NSA will protect patients from unexpected health costs Disagree Strongly	NSA will protect patients from unexpected health costs Not Sure
NSA will contribute to better healthcare outcomes for patients	NSA will contribute to better healthcare outcomes for patients Agree Strongly	NSA will contribute to better healthcare outcomes for patients Agree Somewhat	NSA will contribute to better healthcare outcomes for patients Disagree Somewhat	NSA will contribute to better healthcare outcomes for patients Disagree Strongly	NSA will contribute to better healthcare outcomes for patients Not Sure
NSA will decrease patient burden for the cost of out of network care	NSA will decrease patient burden for the cost of out of network care Agree Strongly	NSA will decrease patient burden for the cost of out of network care Agree Somewhat	NSA will decrease patient burden for the cost of out of network care Disagree Somewhat	NSA will decrease patient burden for the cost of out of network care Disagree Strongly	NSA will decrease patient burden for the cost of out of network care Not Sure
Eliminating surprise bills will improve consumer perceptions of the health system	Eliminating surprise bills will improve consumer perceptions of the health system Agree Strongly	Eliminating surprise bills will improve consumer perceptions of the health system Agree Somewhat	Eliminating surprise bills will improve consumer perceptions of the health system Disagree Somewhat	Eliminating surprise bills will improve consumer perceptions of the health system Disagree Strongly	Eliminating surprise bills will improve consumer perceptions of the health system Not Sure
With NSA in place, consumers will be more active shoppers for healthcare	With NSA in place, consumers will be more active shoppers for healthcare Agree Strongly	With NSA in place, consumers will be more active shoppers for healthcare Agree Somewhat	With NSA in place, consumers will be more active shoppers for healthcare Disagree Somewhat	With NSA in place, consumers will be more active shoppers for healthcare Disagree Strongly	With NSA in place, consumers will be more active shoppers for healthcare Not Sure
Our organization will be ready to comply with the NSA requirements on the stated enforcement dates	Our organization will be ready to comply with the NSA requirements on the stated enforcement dates Agree Strongly	Our organization will be ready to comply with the NSA requirements on the stated enforcement dates Agree Somewhat	Our organization will be ready to comply with the NSA requirements on the stated enforcement dates Disagree Somewhat	Our organization will be ready to comply with the NSA requirements on the stated enforcement dates Disagree Strongly	Our organization will be ready to comply with the NSA requirements on the stated enforcement dates Not Sure
NSA requirements will create undue administrative burden for our organization	NSA requirements will create undue administrative burden for our organization Agree Strongly	NSA requirements will create undue administrative burden for our organization Agree Somewhat	NSA requirements will create undue administrative burden for our organization Disagree Somewhat	NSA requirements will create undue administrative burden for our organization Disagree Strongly	NSA requirements will create undue administrative burden for our organization Not Sure

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* 6. In your opinion, will the new No Surprises Act (NSA) regulations:

Increase innovation of digital tools in your organization to expand cost transparency

Stifle innovation of digital tools in your organization to expand cost transparency

Not sure

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* 7. Why do you believe the No Surprises Act (NSA) will either drive or stifle innovation in your organization?

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* 8. For each of the scenarios below, please indicate how likely or unlikely you believe it will occur under No Surprises Act (NSA) regulations

	Very likely	Somewhat likely	Somewhat unlikely	Very unlikely	Not sure
NSA will disrupt existing provider networks.	NSA will disrupt existing provider networks. Very likely	NSA will disrupt existing provider networks. Somewhat likely	NSA will disrupt existing provider networks. Somewhat unlikely	NSA will disrupt existing provider networks. Very unlikely	NSA will disrupt existing provider networks. Not sure
Payors will follow an initial payment strategy designed to avoid negotiations	Payors will follow an initial payment strategy designed to avoid negotiations Very likely	Payors will follow an initial payment strategy designed to avoid negotiations Somewhat likely	Payors will follow an initial payment strategy designed to avoid negotiations Somewhat unlikely	Payors will follow an initial payment strategy designed to avoid negotiations Very unlikely	Payors will follow an initial payment strategy designed to avoid negotiations Not sure
Providers will accept reasonable initial payments to avoid arbitration.	Providers will accept reasonable initial payments to avoid arbitration. Very likely	Providers will accept reasonable initial payments to avoid arbitration. Somewhat likely	Providers will accept reasonable initial payments to avoid arbitration. Somewhat unlikely	Providers will accept reasonable initial payments to avoid arbitration. Very unlikely	Providers will accept reasonable initial payments to avoid arbitration. Not sure
Payors and providers will find the 30-day negotiation period adequate (not too long and not too short)	Payors and providers will find the 30-day negotiation period adequate (not too long and not too short) Very likely	Payors and providers will find the 30-day negotiation period adequate (not too long and not too short) Somewhat likely	Payors and providers will find the 30-day negotiation period adequate (not too long and not too short) Somewhat unlikely	Payors and providers will find the 30-day negotiation period adequate (not too long and not too short) Very unlikely	Payors and providers will find the 30-day negotiation period adequate (not too long and not too short) Not sure
With NSA, new pricing payment models will emerge	With NSA, new pricing payment models will emerge Very likely	With NSA, new pricing payment models will emerge Somewhat likely	With NSA, new pricing payment models will emerge Somewhat unlikely	With NSA, new pricing payment models will emerge Very unlikely	With NSA, new pricing payment models will emerge Not sure
NSA administration costs will be passed on to patients in the form of higher premiums or reduced medical benefits	NSA administration costs will be passed on to patients in the form of higher premiums or reduced medical benefits Very likely	NSA administration costs will be passed on to patients in the form of higher premiums or reduced medical benefits Somewhat likely	NSA administration costs will be passed on to patients in the form of higher premiums or reduced medical benefits Somewhat unlikely	NSA administration costs will be passed on to patients in the form of higher premiums or reduced medical benefits Very unlikely	NSA administration costs will be passed on to patients in the form of higher premiums or reduced medical benefits Not sure

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* 9. Will payors use Qualifying Payment Amount (QPA) as the default amount to establish reimbursement rates under NSA?

Yes

Not sure

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* 10. Will providers accept Qualifying Payment Amount (QPA) as an initial payment amount more often than not?

Yes, this will be an acceptable payment amount

No, they will reject QPA and initiate the open negotiation process

Not sure

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* 11. In the Independent Dispute Resolution (IDR) process of disputed claims, arbitrators will be most likely to favor?

Payors

Providers

Neither - I don't think there will be a bias

Not sure

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* 12. Do you believe the new No Surprises Act (NSA) regulations will:

Foster more cooperation between payors and providers on pricing issues

Drive payors and providers farther apart on pricing issues

Not sure

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* 13. What are your organization’s most pressing priorities for complying with the requirements of the No Surprises Act (NSA)? (Please select up to three top priorities)

Member communications/cards

Meeting 30 day provider payment/denial window

Providing Advanced EOBs or Good Faith Estimates

Maintaining accurate network information

Updating systems

Determining reimbursement strategy

Calculating QPA

Determining how to ID surprise bills

Updating reimbursement processes

Determining how to base member cost share on the QPA if it’s different from the allowed amount

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* 14. What are your organization’s biggest challenges with the No Surprises Act (NSA)? (Please provide as complete of an answer as possible)

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* 15. What do you see as the most significant issues facing the healthcare industry in the next 1-2 years? (Please select up to three answers)

Shifting to value-based care models

Complying with the No Surprises Act

Complying with Transparency in Coverage Rules

Meeting demands for digitization

Creating new consumer centric health plans

Implementing new healthcare models

Driving patient adoption of new tools

Shifting patients to proactive care models

Controlling the rise of healthcare costs

Other (please specify)

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* 16. Please enter the following information:

First Name

Last Name

E-mail Address

Company Name

Job Title

Country

Zip Code (US Only)