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Building Control Customer Feedback

Thank you for taking the time to provide feedback on your experience with Ashford Building Control Building Control.

Your input is invaluable in helping us maintain and improve the quality of our services. This short survey is designed to gather your thoughts on our performance, from the clarity of our guidance to the efficiency of our process. Any feedback received will directly contribute to enhancing the service we provide to our community.

Whilst much of what we collect and use will be anonymised, we may occasionally use attributable feedback on our promotional material. If you would prefer for this not to happen, please ensure you tick the box at the end of the survey. Thank you again for taking a few moments to share your views.

Data Protection

This survey has been designed in a way as to not collect any directly identifiable personal information; however, personal information may be collected as part of your answers to any open questions. In such cases, Ashford Borough Council will be the data controller for any information collected. Any information collected will be used to inform our Building Control strategy and the results of this survey may be anonymously reported upon to internal and external partners. Processing is being conducted under the public interest legal basis and any collected information will be held for as long as it is needed to inform our strategy. For more information about your data protection rights please see the Council’s data protection pages which can be found at www.ashford.gov.uk or contact the Data Protection Officer at The Data Protection Officer, Ashford Borough Council, International House, Dover Place, Ashford TN23 1HU.
1.Name(Required.)
2.Address(Required.)
3.Building Regulations Application Number(Required.)
Please indicate your level of satisfaction with the service provided by the Building Control Service in each of the following areas by selecting the response that most represents your views.
4.What factors influenced your choice of building control provider? Please tick all that apply.(Required.)
5.How satisfied are you with the service you received from our Building Control administration staff?(Required.)
6.How satisfied were you with the cost of our service?(Required.)
7.How satisfied were you with the helpfulness and responsiveness of your building control surveyor to your needs?(Required.)
8.How satisfied were you with the speed of checking your application?(Required.)
9.How satisfied were you with the speed of site inspections?(Required.)
10.How satisfied were you with the provision of technical information/guidance provided?(Required.)
11.Overall, how do you rate our Building Control service?
12.How likely are you to recommend our services to friends and family?(Required.)
13.If you have any further comments about our service then please add them below
14.Are you happy for us to use attributable feedback in promotional materials?(Required.)