2020 Harman Luxury Audio Customer Survey

Question Title

* 1. When compared to other suppliers of simlar products, how do we rank overall as a valued partner?

Best in Class

Better than Most

Middle of the pack

Worse than most

Worst overall

Please provide additional information to better understand why you ranked Harman where you did

Question Title

* 2. As it pertains to ease of doing business with us as a supplier, how do we rank overall as a partner who has adapted our business to best serve you?

Best in Class

Better than Most

Middle of the pack

Worse than most

Worst overall

Please provide ways we can improve the ease of doing business with your company

Question Title

* 3. As it pertains to order management and timeliness of delivery of your purchase orders, how do we rank overall?

Best in class

Better than most

Middle of the pack

Worse than most

Worst overall

Please provide some examples of why you ranked us where you did and how we can improve in this crucial area of our partnership.

Question Title

* 4. As it pertain to the sales support we provide you as a dealer of our products, how do we compare with your other suppliers?

Best in class

Better than most

Middle of the pack

Worse than most

Worst overall

Please provide suggestions on what we can do to better serve you as a sales organization.

Question Title

* 5. As it pertains to technical support to you and your installers, how do we rank overall as a partner who provides the knowledge and training support to improve the efficiency of your installation business?

Best in class

Better than most

Middle of the pack

Worse than most

Worst overall

Please provide suggestions on how we can better serve you.

Question Title

* 6. As it pertains to the quality of the products we build for you and your customers, how do we rank overall as a supplier?

Best in class

Better than most

Middle of the pace

Worse than most

Worst overall

Please provide some feedback as to why you ranked us where you did.

Question Title

* 7. As it pertains to innovation and leading-edge technologies, how do we rank overall as a supplier who brings you unique and relevant products?

Best in class

Better than most

Middle of the pack

Worse than most

Worst overall

Please suggest some ideas as to how we can work with you to develop products that are more relevant to you and your customers.

Question Title

* 8. As it pertains to marketing and providing you with the assets and collateral to showcase our products and services alongside your company, how do we rank overall?

Best in class

Better than most

Middle of the pack

Worse than most

Worst overall

Please provide suggestions how we can help you with the marketing of your company.

Question Title

* 9. As it pertains to our overall support of your company, how likely would you recommend us to another dealer looking for a supplier of luxury audio products?

Would recommend

Might recommend

Indifferent

Might not recommend

Would not recommend

Please provide some additional insight as to your likelihood to recommend us.

2020 Harman Luxury Audio Customer Survey

Question Title

* 1. When compared to other suppliers of simlar products, how do we rank overall as a valued partner?

Question Title

* 2. As it pertains to ease of doing business with us as a supplier, how do we rank overall as a partner who has adapted our business to best serve you?

Question Title

* 3. As it pertains to order management and timeliness of delivery of your purchase orders, how do we rank overall?

Question Title

* 4. As it pertain to the sales support we provide you as a dealer of our products, how do we compare with your other suppliers?

Question Title

* 5. As it pertains to technical support to you and your installers, how do we rank overall as a partner who provides the knowledge and training support to improve the efficiency of your installation business?

Question Title

* 6. As it pertains to the quality of the products we build for you and your customers, how do we rank overall as a supplier?

Question Title

* 7. As it pertains to innovation and leading-edge technologies, how do we rank overall as a supplier who brings you unique and relevant products?

Question Title

* 8. As it pertains to marketing and providing you with the assets and collateral to showcase our products and services alongside your company, how do we rank overall?

Question Title

* 9. As it pertains to our overall support of your company, how likely would you recommend us to another dealer looking for a supplier of luxury audio products?

Question Title

* 10. If there was one thing Harman could do to improve our relationship with you as our valued partner, what would that be and why?