Default Section

* Your Details

* Telephone Manner

  Very Poor 2 3 4 Average 6 7 8 9 First Class
Do we answer your calls efficiently?
Are our staff courteous on the telephone?
Do we return your calls promptly?
Do we keep you 'on hold' excessively?
Is the support we give of the standard you would expect?

* Customer Service

  Very Poor 2 3 4 Average 6 7 8 9 First Class
Do we listen to, and understand your problems?
Do we provide positive answers to your problems?
Are we helpful and courteous?
Does our service meet the needs of your company?

* Product/Service

  Very Poor 2 3 4 Average 6 7 8 9 First Class
Do we deliver on time?
Do we keep our promises?
Are our products/services fit for purpose?
Are our staff courteous and efficient?
Do we act in a professional manner?

* After Sales Service

  Very Poor Average First Class
Do we listen to your concerns/complaints?
Do we rectify complaints to your satisfaction?
Do we learn from previous mistakes?
Is our service/product "right first time"?
Is our "continual improvement system" working for you
Do we rectify problems rapidly?
Is our accounting system accurate?
Do invoices clearly state what charges relate to?
Are you pleased with he overall service we offer?
Would you recommend us to others?

* Summary

  Very Poor Average First Class
How was you overall experience with Netcetera?

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