The Patient’s Association is currently working with the College of Emergency Medicine. We have produced this questionnaire to try and gain a better understanding of public awareness of emergency care. All information supplied will be held by the Patient Association and the College of Emergency Medicine and will remain secure and confidential. The information you provide will be used for research purposes only and will not be passed on to any third parties in accordance with the Data Protection Act 1998. Individuals will not be identifiable by the information provided. Please complete this questionnaire within 21 days of receipt. If you have any queries, please contact the Patients Association on: 0208 423 9111.

Terms of Reference:

Urgent and emergency health need: Urgent and emergency health needs are those that the patient perceives require a response on the same day that they arise. The judgement of urgent and emergency is made by the patient and not by the clinician retrospectively: this is because the true urgency of a problem cannot be determined until it has been assessed.

Urgent and emergency care system: The range of healthcare services available to people who need medical advice, diagnosis and/or treatment quickly and unexpectedly (DoH)

Co-location: The placement of several single healthcare bodies within a single location

Primary Care Facility: The first point of contact for the majority of patients. Generally treats minor illnesses and injuries that do not require emergency medical attention or admittance to A&E, including GP’s, dentists, nurses, pharmacists, midwives, optometrists and other healthcare alliances.