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Larimer County Community Development Customer Experience
Thank you for participating in this survey to let us know how your experience working with Community Development has been and how we can improve our services.
1.
What type of permits or assistance did you seek from the Larimer County Community Development Department?
(check all that apply)
Planning application (for example, land division, site plan, second dwelling, business)
Building permit (for example, residential, commercial, other building)
Code compliance research or case
General information about community development
Other (note below)
Other (please specify)
2.
What was your role?
Owner
Architect
Contractor
Attorney
Engineer
Developer
Neighbor
Interested Community Member
Other (note below)
Other (please specify)
3.
Please rate this statement: The Community Development Department returned my phone call, email or other message within 48-hours and was courteous when doing so.
Strongly agree
Agree
Neither agree nor disagree
Disagree
Strongly disagree
Other (please specify)
4.
Please rate this statement: The Community Development Department provided accurate information.
Strongly agree
Agree
Neither agree nor disagree
Disagree
Strongly disagree
Other (please specify)
5.
Please rate this statement: The Community Development Department helped me understand what to expect in the process.
Strongly agree
Agree
Neither agree nor disagree
Disagree
Strongly disagree
Other (please specify)
6.
Please rate this statement: The Community Development Department directed me to information on the department web pages to help me with my project or questions.
Strongly agree
Agree
Neither agree nor disagree
Disagree
Strongly disagree
Other (please specify)
7.
Please rate this statement: It was easy to find information related to applying for permits and the permitting process on the County’s website.
Strongly agree
Agree
Neither agree nor disagree
Disagree
Strongly disagree
Other (please specify)
8.
Please rate this statement: My permit or plan approval was issued within the timeframe communicated to me.
Strongly agree
Agree
Neither agree nor disagree
Disagree
Strongly disagree
Other (please specify)
9.
Overall, how satisfied or dissatisfied are you with your experience working with the Larimer County Community Development Department?
Very satisfied
Satisfied
Neither satisfied nor dissatisfied
Dissatisfied
Very dissatisfied
Other (please specify)
10.
As the department moves toward increasing online information and electronic project review, what features and services are most important to you?
Ability to submit application online
Ability to pay fees online
Continued ability to submit paper applications/in person
Ability to check project status
Ability to do research online
Other (note below)
Other (please specify)
11.
Please provide any additional feedback to improve the department’s services
12.
Would you like to be contacted regarding your comments or feedback?
Yes (please provide contact information below)
Maybe (please provide contact information below)
No
13.
Would you be willing to participate in an upcoming focus group or feedback session at the County to discuss your ideas to improve your customer experience?
Yes (please provide contact information below)
Maybe (please provide contact information below)
No
14.
Contact information (optional)
Name
Company
Address
Address 2
City/Town
State/Province
ZIP/Postal Code
Country
Email Address
Phone Number