IDENTIFICATION

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* 1. What is your current industry? / Which best describes you?

STAKEHOLDER / CLIENT SATISFACTION

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* 2. In the past 24 months, how often have you interacted with NIHERST?

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* 3. What was the reason for your interaction with NIHERST? 

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* 4. Did you receive the service / assistance / information / support you required?

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* 5. Please rate the interaction on following:

  Excellent Good Average Poor
Accessibility
Availability
Helpfulness
Timely Response
Knowledge / Expertise
Resolution of the Issue / Provided a Solution
Information Provided
Relevance

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* 6. Your overall satisfaction with NIHERST:

BRAND AWARENESS

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* 7. How impactful do you view NIHERST's:

  Excellent Good Average Poor
Brand
Communication
Messaging 

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* 8. Does NIHERST clearly communicate that it:

  Yes No
Is a focal point for dissemination of research and information on science and technology (S&T), and higher education
Provides advice to Government on policy and planning in S&T and higher education
Champions science popularization through the operations of its National Science Centre
Is the leader in STEM (Science, Technology, Engineering & Mathematics) education
Is an active member of regional and international networks in relevant fields of endeavor in S&T and higher education
Supports the development of the innovative, creative and entrepreneurial capabilities of persons

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* 9. Do you view NIHERST as an organization which:

  Yes No
Provides intellectual leadership
Promotes research & development in the areas of science, technology and higher education
Provides quality service
Has comprehensive knowledge in STI (Science, Technology and Innovation) to share
Is a thought leader in STI
Consistently develops human capacity in STI
Practices what they preach
Is open to strategic partnerships
Provides guidance and support for entrepreneurs

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* 10. Rate NIHERST's value propositions:

  Excellent Good Average Poor
Leaders in STI Indicators in the Caribbean
Leaders in STI popularization in the Caribbean
A support to the Ministry of Education
Provider of affordable products and services (e.g. camps)
Hosts of mega-events like Sci-TechKnoFest
Custodians of the National Science Centre
A resource for entrepreneurs and innovators

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* 11. Do you view NIHERST as:

  Yes No
A promotions agency for other agencies' projects
A nursing school agency still affiliated with COSTAATT and UTT
An outdated National Science Centre
Just a place for vacation camps
Operating in a silo

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* 12. What services do you view NIHERST as providing?

  Yes No
Affordable vacation science camps
STI indicators
STI popularization
STEM education
National Science Centre
STI policy support
Science and robotics clubs
Curriculum based workshops
Library services
Sci-TechKnoFest
Entrepreneurial support and guidance

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* 13. Which of the following attributes do you associate with NIHERST?

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* 14. Does NIHERST do enough to connect with and continuously engage stakeholders?

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* 15. How effective do you view NIHERST's communication delivery tools?

  Excellent Good Average Poor
Social Media (Facebook, Youtube, Twitter, Instagram etc.)
NIHERST Website
Mass Media (Print, Radio, Television etc.)
Public Signage
Interpersonal Communication

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* 16. How favorably do you view NIHERST?

Thank You For Your Cooperation

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