Central Services Department External Vendor Survey

Welcome!.....

.....to the first official Clayton County Central Services Department Feedback Questionnaire.

The Central Services Department would be grateful for any feedback you may have that will help us improve your Procurement experience with Clayton County.

We ask for your help in answering the following questions regarding the services we provide, and our customer service skills. Your answers are important to us, and we will use your response to assist us in our continuing efforts to improve our program. Please be open and constructive in your comments so that the team can easily identify the key areas in which we can help you.

Thank you again for your assistance.

Question Title

* 1. What Division of the Central Services Department did you contact?

Contracts

Contract Compliance

Purchasing

Question Title

* 2. How did you contact the Central Services Department?

In person

Phone

Website

Question Title

* 3. How would you rate the professionalism of the Procurement staff?

Unacceptable

Needs Improvement

Average

Good

Exceptional

Unacceptable

Needs Improvement

Average

Good

Exceptional

Question Title

* Comments:

Question Title

* 4. How would you rate the customer service of the Procurement staff?

Unacceptable

Needs Improvement

Average

Good

Exceptional

Unacceptable

Needs Improvement

Average

Good

Exceptional

Question Title

* Comments:

Question Title

* 5. Did the Procurement Staff communicate effectively with you to understand your needs and provide resolutions?

Unacceptable

Needs Improvement

Average

Good

Exceptional

Unacceptable

Needs Improvement

Average

Good

Exceptional

Question Title

* Comments:

Question Title

* 6. Was your request processed in a timely manner?

Unacceptable

Needs Improvement

Average

Good

Exceptional

Unacceptable

Needs Improvement

Average

Good

Exceptional

Question Title

* Comments:

Question Title

* 7. How satisfied are you with the information provided and the ease of use of our website?

Unacceptable

Needs Improvement

Average

Good

Exceptional

Unacceptable

Needs Improvement

Average

Good

Exceptional

Question Title

* Comments:

Question Title

* 8. Have you registered as a Clayton County vendor?

Yes

Question Title

* 9. How would you rate your overall vendor registration experience?

Unacceptable

Needs Improvement

Average

Good

Exceptional

Unacceptable

Needs Improvement

Average

Good

Exceptional

Question Title

* Comments:

Question Title

* 10. Did any one person make a difference in your most recent contact with Central Services?

Yes

Question Title

* Comments:

Question Title

* 11. Please rate your overall satisfaction with the your experience with the Central Services Department.

Unacceptable

Needs Improvement

Average

Good

Exceptional

Unacceptable

Needs Improvement

Average

Good

Exceptional

Central Services Department External Vendor Survey

Question Title

* 1. What Division of the Central Services Department did you contact?

Question Title

* 2. How did you contact the Central Services Department?

Question Title

* 3. How would you rate the professionalism of the Procurement staff?

Question Title

* Comments:

Question Title

* 4. How would you rate the customer service of the Procurement staff?

Question Title

* Comments:

Question Title

* 5. Did the Procurement Staff communicate effectively with you to understand your needs and provide resolutions?

Question Title

* Comments:

Question Title

* 6. Was your request processed in a timely manner?

Question Title

* Comments:

Question Title

* 7. How satisfied are you with the information provided and the ease of use of our website?

Question Title

* Comments:

Question Title

* 8. Have you registered as a Clayton County vendor?

Question Title

* 9. How would you rate your overall vendor registration experience?

Question Title

* Comments:

Question Title

* 10. Did any one person make a difference in your most recent contact with Central Services?

Question Title

* Comments:

Question Title

* 11. Please rate your overall satisfaction with the your experience with the Central Services Department.

Question Title

* Comments:

Question Title

* 12. Please provide suggestions on how we can improve our services.