Dear Service User

Crossroads Care Orkney value your opinion and therefore we hope you will take a few minutes to complete this survey.

Your feedback will help us to identify areas for development and improvement of the quality or our service so that we can ensure you are being supported as well as possible by the staff of Crossroads Care Orkney. Please feel free to make any comments.

We know that some of you will no longer be receiving support but your response will still be very much appreciated.

The results of the survey will be used to provide our funders with proof that we are consulting Service Users about the Crossroads service and the Carers Centre.

Thank you.

Yours sincerely

Willie Neish
Chairperson

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* 1. How did you learn about the services that Crossroads Care Orkney provide?

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* 2. We are trying to identify the best time to send out the survey – is this a good time of year to send it out?

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* 3. On your initial contact with Crossroads Care Orkney were you given enough information and the opportunity to ask questions? Please comment

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* 4. Did the Crossroads Care Orkney staff member listen to what you had to say about your needs? Please comment.

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* 5. Were you clear about what was being offered to you?

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* 6. Following your initial contact with the member of the Crossroads Team, was the written information:-

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* 7. Did you receive a copy of the following when your service commenced?

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* 8. Do you feel able to discuss any concerns or queries as they arise?

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* 9. Do you know who to contact should you have any queries or concerns?

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* 10. Are you aware you can request a review at any time?

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* 11. Please tick the statements that you agree with regarding your contact with the Crossroads Team: -

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* 12. Has the support provided by Crossroads Care Orkney met your needs? Please comment

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* 13. Please tick the statements that are true. The Crossroads Support Worker:-

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* 14. Is the service provided by Crossroads Care Orkney enough to meet your needs? Please comment

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* 15. Overall, how would you describe your satisfaction with the service?

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* 16. Has the service been of benefit to you?

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* 17. Have you used any of the following Crossroads Carers Centre services?

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* 18. If you wish to make any other comments about your experience of Crossroads Care Orkney please do so.
Thank you for taking the time to complete this survey.

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