https://www.surveymonkey.com/r/CCMemb2019

This survey is designed to evaluate your satisfaction with the facilities and programs offered within the Chesapeake Parks, Recreation and Tourism department. As part of our ongoing efforts to continually improve, we ask you to provide feedback to assist the department in assessing existing facilities, services and programs.  It is our sincere goal to provide services and programs that are worthwhile and enhance quality of life for the citizens and guests of Chesapeake.  Please take a few moments to share your experience with us.

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1. Please indicate your membership type.

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2. Which community center is closest to your place of residence?

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3. Which community center do you visit most frequently?

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4. How often do you visit Chesapeake Parks, Recreation and Tourism's community centers?

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5. What are your primary reasons for visiting a community center? (Check all that apply.)

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6. Please rate your satisfaction with the community center on the following:

  Exceeded Expectations Met Expectations Did Not Meet Expectations
Cleanliness of the Community Center
Fitness Room Equipment
Game Room Equipment
Gymnasium Equipment
Hours of Operation
Locker Rooms
Membership Check-In Process
Membership Fee
Membership Purchase Process
Safety of the Community Center

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7. Please rate your satisfaction with the Parks, Recreation and Tourism Community Center staff on the following:

  Exceeded Expectations Met Expectations Did Not Meet Expectations
Approachability
Communication/Engagement
Consistency
Customer Service
Professional Knowledge
Professionalism
Responsiveness

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8. How likely are you to recommend a Chesapeake community center to a friend, family member or colleague?

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9. Please list other activities, sports or programs you would like to see offered at the city's community centers by Chesapeake Parks, Recreation and Tourism.

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10. What is your level of satisfaction with your overall membership experience?

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11. Please provide any additional feedback that you would like to share.

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