Community Center Membership Survey https://www.surveymonkey.com/r/CCMemb070122 This survey is designed to evaluate your satisfaction with the facilities and programs offered within the Chesapeake Parks, Recreation and Tourism department. As part of our ongoing efforts to continually improve, we ask you to provide feedback to assist the department in assessing existing facilities, services and programs. It is our sincere goal to provide services and programs that are worthwhile and enhance quality of life for the citizens and guests of Chesapeake. Please take a few moments to share your experience with us. Question Title 1. Please indicate your membership type. Adult (ages 18-54) Youth (ages 8-17) Senior (ages 55 and up) Visitor/No Membership Question Title 2. Which community center is closest to your place of residence? Camelot Deep Creek Dr. Clarence V. Cuffee Great Bridge Indian River River Crest South Norfolk Western Branch Question Title 3. Which community center do you visit most frequently? Camelot Deep Creek Dr. Clarence V. Cuffee Great Bridge Indian River River Crest South Norfolk Western Branch None Is there another community-type center or private facility in Chesapeake that you visit often? If yes, please tell us which one. Question Title 4. How often do you visit Chesapeake Parks, Recreation and Tourism's community centers? 4 or more days a week 2 - 3 days a week Once a week A few times a month A few times per year Never Question Title 5. What are your primary reasons for visiting a community center? (Check all that apply.) Athletic League Game Room Use Facility Rental Fitness Room Use Gymnasium Use - Basketball Gymnasium Use - General Fitness Gymnasium Use - Open Gym Gymnasium Use - Pickleball Gymnasium Use - Volleyball Senior Programs - Civic League | Community Group Senior Programs - Exercise | Adult Dance | Social Youth Programs - Stay & Play | Summer Blast | Teen Scene Youth Programs - Gymnastics | Youth Dance | Toddler Programs | Other Instructional Youth Programs - Therapeutic Recreation Other (please specify) Question Title 6. Please rate your satisfaction with the community center on the following: Exceeded Expectations Met Expectations Did Not Meet Expectations Cleanliness of the Community Center Cleanliness of the Community Center Exceeded Expectations Cleanliness of the Community Center Met Expectations Cleanliness of the Community Center Did Not Meet Expectations Fitness Room Equipment Fitness Room Equipment Exceeded Expectations Fitness Room Equipment Met Expectations Fitness Room Equipment Did Not Meet Expectations Game Room Equipment Game Room Equipment Exceeded Expectations Game Room Equipment Met Expectations Game Room Equipment Did Not Meet Expectations Gymnasium Equipment Gymnasium Equipment Exceeded Expectations Gymnasium Equipment Met Expectations Gymnasium Equipment Did Not Meet Expectations Hours of Operation Hours of Operation Exceeded Expectations Hours of Operation Met Expectations Hours of Operation Did Not Meet Expectations Locker Rooms Locker Rooms Exceeded Expectations Locker Rooms Met Expectations Locker Rooms Did Not Meet Expectations Membership Check-In Process Membership Check-In Process Exceeded Expectations Membership Check-In Process Met Expectations Membership Check-In Process Did Not Meet Expectations Membership Fee Membership Fee Exceeded Expectations Membership Fee Met Expectations Membership Fee Did Not Meet Expectations Membership Purchase Process Membership Purchase Process Exceeded Expectations Membership Purchase Process Met Expectations Membership Purchase Process Did Not Meet Expectations Safety of the Community Center Safety of the Community Center Exceeded Expectations Safety of the Community Center Met Expectations Safety of the Community Center Did Not Meet Expectations Question Title 7. Please rate your satisfaction with the Parks, Recreation and Tourism Community Center staff on the following: Exceeded Expectations Met Expectations Did Not Meet Expectations Approachability Approachability Exceeded Expectations Approachability Met Expectations Approachability Did Not Meet Expectations Communication/Engagement Communication/Engagement Exceeded Expectations Communication/Engagement Met Expectations Communication/Engagement Did Not Meet Expectations Consistency Consistency Exceeded Expectations Consistency Met Expectations Consistency Did Not Meet Expectations Customer Service Customer Service Exceeded Expectations Customer Service Met Expectations Customer Service Did Not Meet Expectations Professional Knowledge Professional Knowledge Exceeded Expectations Professional Knowledge Met Expectations Professional Knowledge Did Not Meet Expectations Professionalism Professionalism Exceeded Expectations Professionalism Met Expectations Professionalism Did Not Meet Expectations Responsiveness Responsiveness Exceeded Expectations Responsiveness Met Expectations Responsiveness Did Not Meet Expectations Question Title 8. How likely are you to recommend a Chesapeake community center to a friend, family member or colleague? Likely Not Likely Question Title 9. Please list other activities, sports or programs you would like to see offered at the city's community centers by Chesapeake Parks, Recreation and Tourism. Question Title 10. What is your level of satisfaction with your overall membership experience? Exceeds Expectations Meets Expectations Does Not Meet Expectations Question Title 11. Please provide any additional feedback that you would like to share. Done
