Ruapehu District Council Level of Service Survey 2018/19

Ruapehu District Council (RDC) continually works on improving its services to our community. By filling out this survey you will help us understand what areas need improvement and where we need to focus our efforts.

Question Title

* 1. How satisfied are you with RDC's overall leadership and performance?

Very Satisfied

Satisfied

Unsatisfied

N/A

Reasons for your answer

Question Title

* 2. RDC consults with the public when making decisions, for example when we consult on the Long Term Plan and Annual Plan. Do you feel you are adequately informed on consultation matters?

Very Satisfied

Satisfied

Unsatisfied

N/A

Other (please specify)

Question Title

* 3. Are you aware of the various ways Council engages with Maori? If yes, please list examples.

Yes

Other (please specify)

Question Title

* 4. How satisfied are you with:

	Very satisfied	Satisfied	Unsatisfied	N/A
Council offices in our District?	Council offices in our District? Very satisfied	Council offices in our District? Satisfied	Council offices in our District? Unsatisfied	Council offices in our District? N/A
Meeting venues in our administration buildings?	Meeting venues in our administration buildings? Very satisfied	Meeting venues in our administration buildings? Satisfied	Meeting venues in our administration buildings? Unsatisfied	Meeting venues in our administration buildings? N/A
Opening hours of RDC offices and libraries?	Opening hours of RDC offices and libraries? Very satisfied	Opening hours of RDC offices and libraries? Satisfied	Opening hours of RDC offices and libraries? Unsatisfied	Opening hours of RDC offices and libraries? N/A

Reasons for your answer (optional)

Question Title

* 5. Do you use the Library services in our district - If yes, answer below, if not please continue to the next question.
How satisfied are you with:

	Very satisfied	Satisfied	Unsatisfied	N/A
Public Library building facilities in our District?	Public Library building facilities in our District? Very satisfied	Public Library building facilities in our District? Satisfied	Public Library building facilities in our District? Unsatisfied	Public Library building facilities in our District? N/A
Library services in our District?	Library services in our District? Very satisfied	Library services in our District? Satisfied	Library services in our District? Unsatisfied	Library services in our District? N/A

Reasons for your answer (optional)

Question Title

* 6. Do you use the i-SITE visitor centres or RDC administration offices in our district - If yes, answer below, if not please continue to the next question.
How satisfied are you with:

	Very satisfied	Satisfied	Unsatisfied	N/A
The buildings in which RDC i-SITE visitor centres and RDC administration offices are located.	The buildings in which RDC i-SITE visitor centres and RDC administration offices are located. Very satisfied	The buildings in which RDC i-SITE visitor centres and RDC administration offices are located. Satisfied	The buildings in which RDC i-SITE visitor centres and RDC administration offices are located. Unsatisfied	The buildings in which RDC i-SITE visitor centres and RDC administration offices are located. N/A

Reasons for your answer (optional)

Question Title

* 7. Have you made a resource consent application recently? - If yes, answer below, if not please continue to the next question.
How satisfied are you with:

	Very satisfied	Satisfied	Unsatisfied	N/A
The resource consent process	The resource consent process Very satisfied	The resource consent process Satisfied	The resource consent process Unsatisfied	The resource consent process N/A

Reasons for your answer (optional)

Question Title

* 8. How satisfied are you with:

	Very satisfied	Satisfied	Unsatisfied	N/A
The presentation of cemeteries in our District?	The presentation of cemeteries in our District? Very satisfied	The presentation of cemeteries in our District? Satisfied	The presentation of cemeteries in our District? Unsatisfied	The presentation of cemeteries in our District? N/A
The availability and standard of facility of your community hall? (Where applicable.)	The availability and standard of facility of your community hall? (Where applicable.) Very satisfied	The availability and standard of facility of your community hall? (Where applicable.) Satisfied	The availability and standard of facility of your community hall? (Where applicable.) Unsatisfied	The availability and standard of facility of your community hall? (Where applicable.) N/A
Your feeling of safety when using our parks and reserves?	Your feeling of safety when using our parks and reserves? Very satisfied	Your feeling of safety when using our parks and reserves? Satisfied	Your feeling of safety when using our parks and reserves? Unsatisfied	Your feeling of safety when using our parks and reserves? N/A
The quantity of our parks and reserves?	The quantity of our parks and reserves? Very satisfied	The quantity of our parks and reserves? Satisfied	The quantity of our parks and reserves? Unsatisfied	The quantity of our parks and reserves? N/A
The quality of our parks and reserves?	The quality of our parks and reserves? Very satisfied	The quality of our parks and reserves? Satisfied	The quality of our parks and reserves? Unsatisfied	The quality of our parks and reserves? N/A

Other (please specify)

Question Title

* 9. How satisfied are you with:

	Very satisfied	Satisfied	Unsatisfied	N/A
The District's sealed roads (excluding state highways)?	The District's sealed roads (excluding state highways)? Very satisfied	The District's sealed roads (excluding state highways)? Satisfied	The District's sealed roads (excluding state highways)? Unsatisfied	The District's sealed roads (excluding state highways)? N/A
The District's unsealed roads (excluding state highways)?	The District's unsealed roads (excluding state highways)? Very satisfied	The District's unsealed roads (excluding state highways)? Satisfied	The District's unsealed roads (excluding state highways)? Unsatisfied	The District's unsealed roads (excluding state highways)? N/A
Stormwater and flood protection?	Stormwater and flood protection? Very satisfied	Stormwater and flood protection? Satisfied	Stormwater and flood protection? Unsatisfied	Stormwater and flood protection? N/A

Other (please specify)

Question Title

* 10. Do you feel RDC provides you with adequate opportunity to recycle?

Yes

Undecided

N/A

Other (please specify)

Question Title

* 11. Are you satisfied with rubbish collection services in our District?

Yes

Undecided

N/A

Other (please specify)

Question Title

* 12. Are you satisfied with transfer stations in our District?

Yes

N/A

Other (please specify)

Question Title

* 13. What Ward do you live in or own property in?

Ohura Ward

Taumarunui Ward

National Park Ward

Waimarino-Waiouru Ward

Question Title

* 14. What Ruapehu Radio station(s) do you listen to?

Cruise FM

Peak FM

Ski FM

Tuwharetoa FM

Trunk FM

None of the above

Other (please specify)

Question Title

* 15. What social media platform(s) do you use?

Facebook

Twitter

Instagram

Neighbourly

You Tube

Other (please specify)

Question Title

* 16. What Ruapehu newspaper(s) do you read?

Taumarunui Bulletin

Ruapehu Bulletin

Whanganui Chronicle

Ruapehu District Council Level of Service Survey 2018/19