SURVEY INSTRUCTIONS:

Cecil County Government asks you to tell us how we are doing with our Customer Service initiative. Your input will help us learn what we are doing well and also how we can improve. Your responses are completely anonymous unless you opt to include your contact information so that we can respond to your concerns. This survey is designed to gather responses from both citizens using our services, as well as those who are employed by Cecil County Government.  Thank you for taking the time to share your feedback.

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* 1. Department (SELECT ONE):

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* 2. Overall, how satisfied are you with the customer service provided?

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* 3. Please rate our customer service on the following characteristics:

  Very Satisfied Satisfied Neutral Somewhat Dissatisfied Very Dissatisfied
Friendly & Courteous
Timely & Responsive
Accurate & Consistent
Accessible & Convenient
Truthful & Transparent

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* 4. Reason for your contact with Cecil County Government:

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* 5. Comments/suggestions about our service:

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* 6. Your feedback is anonymous unless you complete the fields below. If you would like to have a County Administration representative contact you, please enter your information below.

Thank you for your feedback. 

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