Consumer Satisfaction Survey (Child Protective Services)

We are trying to improve the way we deliver our services. We cannot change the laws and policies that direct our programs; however, we can make changes so your contact with us is effective, efficient and positive.

This survey is confidential. The answers you give to the questions below are anonymous and will not be shared with the staff at Champaign County Department of Job and Family Services in a way that would identify you. However, for reporting purposes we need to know your gender and your race.

* 1. What is your gender?

* 2. What is your race? Please choose one or more.

* 3. Are you satisfied that child protective services staff treated you with dignity and respect?

* 4. Are you satisfied that you were informed of your rights and your responsibilites prior to receiving services?

* 5. Are you satisfied that the services of our agency were explained to you?

* 6. Are you satisfied that your child protective services worker answered all of you questions?

* 7. Are you satisfied that our facilities are accessible to you?

* 8. Are you satisfied that your child protective services worker returned your calls in two working days?

* 9. Are you satisfied that you had a chance to participate in your case plan and/or referrals for community services?

* 10. How do you believe child protective services can improve our services to you?

* 11. COMMENTS: (If you have additional comments that will help explain your answers please feel free to make the comments in this section.)

Your thoughts and opinions matter very much to us. Sharing those helps us make improvements in our services to the community. Thank you for taking a few minutes to fill out this survey.