Welcome! This survey is for those working as a Senior Leader in Australia’s contact centre industry. You may be a Contact Centre Manager, Operations Manager, Head of Contact Centre, GM or similar.

We appreciate your time and acknowledge that this isn’t a short survey. That being the case we’ve designed this years survey to allow you to easily “skip” any sections that you aren’t able to answer.

It’s also possible to “return” to the survey if you aren’t able to complete it all in one sitting.
However to do so you must return to the survey on the exact same browser. If browser cache/cookies are cleared the progress will be lost. A Microsoft Word version of the survey can be requested via the details below.

All data collected in this survey will main confidential and not be shared with anyone. Our privacy policy can be found out: https://www.smaart.com.au/privacy-policy

If you have any questions or issues, contact James Witcombe on 0413 212 421 or james@smaart.com.au

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