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Welcome! This survey is for those working in talent acquisition or HR in Australia’s contact centre industry.
Whether your contact centre is just one part of a larger organisation (e.g an energy company, bank) or your contact centre is standalone (e.g. a BPO) we are keen to hear from you and the unique challenges that you are currently facing.
If you work in TA however your organisation does not have a contact centre, this survey is not for you.
All data collected in this survey will remain confidential and not be shared with anyone. Our privacy policy can be found out: https://www.smaart.com.au/privacy-policy

Please watch this short video before commencing the survey.