Welcome! This survey is for those work as a Frontline Agent in Australia’s contact centre industry.
Whether your contact centre is just one part of a larger organisation (e.g an energy company, bank) or your contact centre is standalone (e.g. a BPO) we are keen to hear from you and the unique challenges that you are currently facing.
All data collected in this survey will remain confidential and not be shared with anyone. Our privacy policy can be found out: https://www.smaart.com.au/privacy-policy
Please watch this short video before commencing the survey.
