Citizens Community Bank: Customer Feedback

Your feedback is important! As we continue to grow, the CCB team wants to make sure our customers are at the center of everything we do. This survey gives you an opportunity to confidentially give us insight into what we are doing right and where we can improve. Please take the time to fill out this short survey, we'd love to hear from you!

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* 1. My primary Citizens Community Bank branch is:

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* 2. What type of accounts do you hold with CCB? Check all that apply!

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* 3. How do you feel about the overall quality of customer service at our bank? Please choose one answer below.

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* 4. Do we succeed at the following? Please check any of the customer service touch points below you feel consistently meets your expectations.

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* 5. What areas of the bank do you feel needs improvement?

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* 6. Are there any employees who consistently offer outstanding customer service? We'd like to congratulate them, please let us know!

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* 7. Please rank the following statements on a scale outlined below.

  Never Sometimes Generally Yes Always
Overall, I am a satisfied customer of Citizens Community Bank.
I am satisfied with CCB's accessibility and convenience of locations.
I feel CCB values me as a customer.
The employees at CCB treat me with respect.
The CCB branches are neat and organized.

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* 8. Do you currently use any of the following online or convenience products? Check all that apply.

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* 9. Do you feel any of our online or convenience services need improvement? If so, please explain.

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* 10. Are there any new products or services you would like to see offered at CCB? Please explain.

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* 11. If a friend or family member who lives in our area asked me to recommend a bank, I would recommend Citizens Community Bank. Please rate this statement on a scale of 1 (lowest) to 5 (highest).

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* 12. Is there anything else you think we should know? Use this box if there is anything else positive or if there is something we can do to help us serve you better.

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* 13. If you would like to be entered in a drawing for a $100 gift card, please list your name and contact information below so we can notify you if you win. Please know we simply want to thank you for your time and that your answers will not be connected to your name; however, participation in the drawing is completely voluntary, you do not have to enter your contact information.

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