The following questions and comments should be answered with respect to your most recent experience with the Catholic Children's Aid Society of Hamilton. Participation is voluntary and responses are anonymous and confidential.
Your feedback is very important to us.

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1. I was treated with courtesy and respect.

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2. It was clearly explained to me why the Catholic Children’s Aid Society of Hamilton was involved with my family.

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3. I felt listened to and heard.

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4. My worker responded to my phone calls within a reasonable time.

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5. How many business days did it take before your worker returned your call?

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6. My worker helped connect me with the appropriate services or supports in the community.

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7. My worker talked to me in a way that was easy to understand.

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8. My worker involved me when decisions needed to be made about my family.

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9. My worker kept me informed about what was happening.

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10. My worker provided the opportunity to develop a plan with my family and supports to address the reasons for the Catholic Children’s Aid Society of Hamilton’s involvement.

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11. My worker included my social or cultural practices, or my background and ancestry, in discussions and planning for my child/children and family.

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12. I felt supported by the Catholic Children’s Aid Society of Hamilton.

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13. I feel the involvement of the Catholic Children’s Aid Society of Hamilton benefitted my family.

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14. Overall, how satisfied were you with the services you received from the Catholic Children’s Aid Society of Hamilton? 

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15. During your involvement, did you experience care, compassion, and a feeling of positive connection with those who work at the Catholic Children’s Aid Society of Hamilton?

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16. Which best describes your identity? (check all that apply)

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17. Which best describes your current lived gender identity? (check all that apply)

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18. Which best describes your sexual orientation? (check all that apply)

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19. Which best describes your faith orientation? (check all that apply)

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20. How often do you engage in spiritual activities (e.g., praying, meditation, attending place of worship)?

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21. Do you feel the Catholic CAS of Hamilton is doing enough to help parents care for their children?

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22. How can we better meet your spiritual needs?

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23. What can we do better?

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24. Do you have any other comments?

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25. If you received services in French, overall, how satisfied were you with the quality of the French Language services you received from the Catholic Children’s Aid Society of Hamilton?

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26. Comments regarding the French Language services you received if applicable.

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27. Which service did you just receive or are still receiving?

Thank you. If you would like to speak to someone with regards to this survey, please contact Courtney Hall, Supervisor of Quality Assurance at QualityAssurance@hamiltonccas.on.ca or 905.525.2012 ext. 3324.

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