2020 Member Survey

Measuring CHI (Customer Happiness Index)

Please take a moment and have your say in upcoming changes and future services at the club. Tell us what you want and what you value so we can better serve your needs.

Question Title

* 1. What are the goals are you trying to achieve? Please check your 3 highest priorities.

Weight Loss, Trim Inches, Fat Loss

Improved Cardiovascular condtioning/Endurance

Preventative Maintenance

Stress Release/Mental Health

Back Health

Overall Wellbeing

Increase Strength, Tone, Muscle

Athletic Performance (ie Golf, Hockey, Skiing, Running, Cycling)

Injury Rehab

Increased Energy and Productivity

Other (please specify)

Question Title

* 2. What are the main obstacles preventing you from achieving your goals or getting more value from your PWFC membership?

	Major Factor	Contributing Factor	Not a Factor
Motivation (IE Not getting results, don't enjoy working out)	Motivation (IE Not getting results, don't enjoy working out) Major Factor	Motivation (IE Not getting results, don't enjoy working out) Contributing Factor	Motivation (IE Not getting results, don't enjoy working out) Not a Factor
How can we help?
Time (IE Club Hours, Class Times, Trainer Availability, My Schedule)	Time (IE Club Hours, Class Times, Trainer Availability, My Schedule) Major Factor	Time (IE Club Hours, Class Times, Trainer Availability, My Schedule) Contributing Factor	Time (IE Club Hours, Class Times, Trainer Availability, My Schedule) Not a Factor
How can we help?
Comfort Level (IE Too crowded, Unsure how to use equipment, Unsure about club services, Don't know many other members, Know too many other members)	Comfort Level (IE Too crowded, Unsure how to use equipment, Unsure about club services, Don't know many other members, Know too many other members) Major Factor	Comfort Level (IE Too crowded, Unsure how to use equipment, Unsure about club services, Don't know many other members, Know too many other members) Contributing Factor	Comfort Level (IE Too crowded, Unsure how to use equipment, Unsure about club services, Don't know many other members, Know too many other members) Not a Factor
How can we help?
Not a personal priority (IE Work and other activities takes a priority over health)	Not a personal priority (IE Work and other activities takes a priority over health) Major Factor	Not a personal priority (IE Work and other activities takes a priority over health) Contributing Factor	Not a personal priority (IE Work and other activities takes a priority over health) Not a Factor
How can we help?
Lack of Support (IE Do not have flexible work hours, family/spouse not supportive, friends are not active and don't encourage me)	Lack of Support (IE Do not have flexible work hours, family/spouse not supportive, friends are not active and don't encourage me) Major Factor	Lack of Support (IE Do not have flexible work hours, family/spouse not supportive, friends are not active and don't encourage me) Contributing Factor	Lack of Support (IE Do not have flexible work hours, family/spouse not supportive, friends are not active and don't encourage me) Not a Factor
How can we help?
Other	Other Major Factor	Other Contributing Factor	Other Not a Factor
How can we help?

Question Title

* 3. Please rate the following aspects of our business.

	Very impressed	Better than most	Average	Needs attention
Customer Service (Responsive, Accommodating, Engaging)	Customer Service (Responsive, Accommodating, Engaging) Very impressed	Customer Service (Responsive, Accommodating, Engaging) Better than most	Customer Service (Responsive, Accommodating, Engaging) Average	Customer Service (Responsive, Accommodating, Engaging) Needs attention
(please specify)
Cleanliness and Overall Appearance	Cleanliness and Overall Appearance Very impressed	Cleanliness and Overall Appearance Better than most	Cleanliness and Overall Appearance Average	Cleanliness and Overall Appearance Needs attention
(please specify)
Locker room Amenities	Locker room Amenities Very impressed	Locker room Amenities Better than most	Locker room Amenities Average	Locker room Amenities Needs attention
(please specify)
Communication (Newsletters, Website, Bulletin boards, Blog, Social Media)	Communication (Newsletters, Website, Bulletin boards, Blog, Social Media) Very impressed	Communication (Newsletters, Website, Bulletin boards, Blog, Social Media) Better than most	Communication (Newsletters, Website, Bulletin boards, Blog, Social Media) Average	Communication (Newsletters, Website, Bulletin boards, Blog, Social Media) Needs attention
(please specify)
Personal Training Team (Knowledgeable, Client Focused, Approachable)	Personal Training Team (Knowledgeable, Client Focused, Approachable) Very impressed	Personal Training Team (Knowledgeable, Client Focused, Approachable) Better than most	Personal Training Team (Knowledgeable, Client Focused, Approachable) Average	Personal Training Team (Knowledgeable, Client Focused, Approachable) Needs attention
(please specify)
Overall Club Management	Overall Club Management Very impressed	Overall Club Management Better than most	Overall Club Management Average	Overall Club Management Needs attention
(please specify)
Group Fitness Program (give us more detail on Group Fitness here https://www.surveymonkey.com/r/C8XW2L9)	Group Fitness Program (give us more detail on Group Fitness here https://www.surveymonkey.com/r/C8XW2L9) Very impressed	Group Fitness Program (give us more detail on Group Fitness here https://www.surveymonkey.com/r/C8XW2L9) Better than most	Group Fitness Program (give us more detail on Group Fitness here https://www.surveymonkey.com/r/C8XW2L9) Average	Group Fitness Program (give us more detail on Group Fitness here https://www.surveymonkey.com/r/C8XW2L9) Needs attention
(please specify)
Equipment	Equipment Very impressed	Equipment Better than most	Equipment Average	Equipment Needs attention
(please specify)

Question Title

* 4. What is important to you and are the reasons for you to continue to workout with us rather than other Fitness Facilities. Please check all that apply.

Our Incredible Team

Exceptional Member Experience

Group Fitness Classes (give us more feedback re Group Fitness here https://www.surveymonkey.com/r/C8XW2L9)

Locker Room Amenities

Convenience (location)

View, Natural Light

Facility (size, accessibility)

Value (Membership Price, Personal Training and Specialty Program pricing)

Equipment

Atmosphere (private, professional, friendly)

Other (please specify)

Question Title

* 5. What services would add the most value to your membership? If you check "Possibly" please indicate what would it be conditional on.

	Absolutely	Possibly	No Interest
Enhanced Communication(Social Media, Emails, Blog)	Enhanced Communication(Social Media, Emails, Blog) Absolutely	Enhanced Communication(Social Media, Emails, Blog) Possibly	Enhanced Communication(Social Media, Emails, Blog) No Interest
(please specify)
Different Fitness Programs/Classes	Different Fitness Programs/Classes Absolutely	Different Fitness Programs/Classes Possibly	Different Fitness Programs/Classes No Interest
(please specify)
Social Events	Social Events Absolutely	Social Events Possibly	Social Events No Interest
(please specify)
Check in/Motivational Calls/emails	Check in/Motivational Calls/emails Absolutely	Check in/Motivational Calls/emails Possibly	Check in/Motivational Calls/emails No Interest
(please specify)
Workout Incentives and Challenges	Workout Incentives and Challenges Absolutely	Workout Incentives and Challenges Possibly	Workout Incentives and Challenges No Interest
(please specify)
In office events (employee wellness programs)	In office events (employee wellness programs) Absolutely	In office events (employee wellness programs) Possibly	In office events (employee wellness programs) No Interest
(please specify)
Health Fairs, Corporate Challenges, Flu Shots	Health Fairs, Corporate Challenges, Flu Shots Absolutely	Health Fairs, Corporate Challenges, Flu Shots Possibly	Health Fairs, Corporate Challenges, Flu Shots No Interest
(please specify)
Virtual Fitness (On demand fitness classes/workouts on an app available anywhere anytime)	Virtual Fitness (On demand fitness classes/workouts on an app available anywhere anytime) Absolutely	Virtual Fitness (On demand fitness classes/workouts on an app available anywhere anytime) Possibly	Virtual Fitness (On demand fitness classes/workouts on an app available anywhere anytime) No Interest
(please specify)

Question Title

* 6. What new items would add the most value to your membership?

	Absolutely	Possibly	No Interest
New Strength Training Equipment	New Strength Training Equipment Absolutely	New Strength Training Equipment Possibly	New Strength Training Equipment No Interest
(please specify)
New Cardio Equipment	New Cardio Equipment Absolutely	New Cardio Equipment Possibly	New Cardio Equipment No Interest
(please specify)
Other	Other Absolutely	Other Possibly	Other No Interest
(please specify)

Question Title

* 7. As you know our base membership includes Group Fitness and our Team Training is an extra cost for those who wish to participate in our Specialty Services. What types of programs would you be interested in participating in?

	Absolutely	Possibly	No Interest
Weight Loss Group	Weight Loss Group Absolutely	Weight Loss Group Possibly	Weight Loss Group No Interest
(please specify)
High Intensity Bootcamp	High Intensity Bootcamp Absolutely	High Intensity Bootcamp Possibly	High Intensity Bootcamp No Interest
(please specify)
Running (Learn to Run...Marathon prep)	Running (Learn to Run...Marathon prep) Absolutely	Running (Learn to Run...Marathon prep) Possibly	Running (Learn to Run...Marathon prep) No Interest
(please specify)
Yoga (Advanced or Restorative)	Yoga (Advanced or Restorative) Absolutely	Yoga (Advanced or Restorative) Possibly	Yoga (Advanced or Restorative) No Interest
(please specify)
Pilates	Pilates Absolutely	Pilates Possibly	Pilates No Interest
(please specify)
Female Specific Training	Female Specific Training Absolutely	Female Specific Training Possibly	Female Specific Training No Interest
(please specify)
Male Specific Training	Male Specific Training Absolutely	Male Specific Training Possibly	Male Specific Training No Interest
(please specify)
Fit over 40	Fit over 40 Absolutely	Fit over 40 Possibly	Fit over 40 No Interest
(please specify)
Sport Specific (ie Golf, Hockey, Skiing, Cycling, Running, Cycling)	Sport Specific (ie Golf, Hockey, Skiing, Cycling, Running, Cycling) Absolutely	Sport Specific (ie Golf, Hockey, Skiing, Cycling, Running, Cycling) Possibly	Sport Specific (ie Golf, Hockey, Skiing, Cycling, Running, Cycling) No Interest
(please specify)
Dietitian Services	Dietitian Services Absolutely	Dietitian Services Possibly	Dietitian Services No Interest
(please specify)
Beginner Group Training	Beginner Group Training Absolutely	Beginner Group Training Possibly	Beginner Group Training No Interest
(please specify)
One on One Personal Training	One on One Personal Training Absolutely	One on One Personal Training Possibly	One on One Personal Training No Interest
(please specify)
Stress Release/Relaxation	Stress Release/Relaxation Absolutely	Stress Release/Relaxation Possibly	Stress Release/Relaxation No Interest
(please specify)
Boxing/Kickboxing/Martial Arts	Boxing/Kickboxing/Martial Arts Absolutely	Boxing/Kickboxing/Martial Arts Possibly	Boxing/Kickboxing/Martial Arts No Interest
(please specify)
Animal Flow/Natural Moves/Primal Patterns	Animal Flow/Natural Moves/Primal Patterns Absolutely	Animal Flow/Natural Moves/Primal Patterns Possibly	Animal Flow/Natural Moves/Primal Patterns No Interest
(please specify)
Muscle and Mobility	Muscle and Mobility Absolutely	Muscle and Mobility Possibly	Muscle and Mobility No Interest
(please specify)
Absolute Strength	Absolute Strength Absolutely	Absolute Strength Possibly	Absolute Strength No Interest
(please specify)
Other	Other Absolutely	Other Possibly	Other No Interest
(please specify)

Question Title

* 8. Do you foresee yourself working out with us for the next year?

Yes

Maybe, it depends

Please explain

Question Title

* 9. Do you feel good enough about our facility, team, programs and the other aspects of the club that you would refer your friends, coworkers to us?

Yes

Maybe it depends

Please explain

Question Title

* 1. What are the goals are you trying to achieve? Please check your 3 highest priorities.

Question Title

* 2. What are the main obstacles preventing you from achieving your goals or getting more value from your PWFC membership?

Question Title

* 3. Please rate the following aspects of our business.

Question Title

* 4. What is important to you and are the reasons for you to continue to workout with us rather than other Fitness Facilities. Please check all that apply.

Question Title

* 5. What services would add the most value to your membership? If you check "Possibly" please indicate what would it be conditional on.

Question Title

* 6. What new items would add the most value to your membership?

Question Title

* 7. As you know our base membership includes Group Fitness and our Team Training is an extra cost for those who wish to participate in our Specialty Services. What types of programs would you be interested in participating in?

Question Title

* 8. Do you foresee yourself working out with us for the next year?

Question Title

* 9. Do you feel good enough about our facility, team, programs and the other aspects of the club that you would refer your friends, coworkers to us?

Question Title

* 10. Thank you for your time and thoughts. Please leave your name for a chance for a draw prize.