QUESTIONNAIRE

The Capital Markets Authority operates a modern Resource Centre which is located on the 3rd floor of Embankment Plaza along Longonot Road in Upper Hill. The Resource Centre houses specialized collection of books, journals and publications covering subjects related to the capital markets, such as financial products, investment planning, accounting and corporate governance among others.

The Resource Centre boasts a unique collection of financial statements for all the listed companies on the Nairobi Securities Exchange dating from the 1990’s to the present-day. In order to ensure access to the latest global market trends and data, the Authority also subscribes to a host of e-resources including journals, magazines and online databases on capital markets.

We are carrying out a very brief survey to identify ways of improving and enriching the Resource Centre.
We kindly request you to consider participating in this survey by answering the questions below. This will take no more than 5 minutes of your time. Comments gathered will be kept confidential and used solely by the Authority for the purposes of improving the portal.

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* 1. Name:

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* 2. Institution:

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* 3. Were you aware that the Capital Markets Authority has a Resource Centre?

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* 4. If yes how did you find out about it?
a) Print media ( newspaper, brochure, presentation)

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* 5. When is the last time you visited the Resource Centre or used our services?

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* 6. Which option best describes your visit to the Resource Center?

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* 7. On a scale of 1-5 (1=worst) and (5=Best) how would you rate your experience on the following collections in the Resource Centre?

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a) Books collection
b) Annual Reports
c) Journals and magazines
d) E-Resources
e) Government publications

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* 8. On a scale of 1-5 (1=worst) and (5=Best) how would you rate your experience on the Resource Centre services:

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a) Computers in the RC
b) Internet access
c) Online Public Catalogue
d) RC space and furniture
e) Staff

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* 9. What aspects did you find frustrating about the Resource centre?

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* 10. How would you rate the service of the CMA Resource Center representative?

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