Chester County Library System Member Library Survey 2020

The Chester County Library System is very interested in your feedback regarding your library's partnership with us. Please take this brief survey to share your library's opinions.

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* 1. Please rate your library's satisfaction with the following aspects of the Chester County Library System (CCLS).

	Satisfied	Neither satisfied nor dissatified	Dissatified
Frequency of contact from CCLS representatives	Frequency of contact from CCLS representatives Satisfied	Frequency of contact from CCLS representatives Neither satisfied nor dissatified	Frequency of contact from CCLS representatives Dissatified
Communication between your library and CCLS	Communication between your library and CCLS Satisfied	Communication between your library and CCLS Neither satisfied nor dissatified	Communication between your library and CCLS Dissatified
Meeting the service needs of your staff and customers	Meeting the service needs of your staff and customers Satisfied	Meeting the service needs of your staff and customers Neither satisfied nor dissatified	Meeting the service needs of your staff and customers Dissatified

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* 2. What topics would you like to discuss with CCLS representatives?

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* 3. Please rate how the following District/System Services have helped your library provide high quality/efficient services to your library staff and customers?

	Very helpful	Helpful	Not helpful	Not Used
Adult Outreach Services	Adult Outreach Services Very helpful	Adult Outreach Services Helpful	Adult Outreach Services Not helpful	Adult Outreach Services Not Used
Advocacy	Advocacy Very helpful	Advocacy Helpful	Advocacy Not helpful	Advocacy Not Used
Business/Financial Services	Business/Financial Services Very helpful	Business/Financial Services Helpful	Business/Financial Services Not helpful	Business/Financial Services Not Used
Circulation Services	Circulation Services Very helpful	Circulation Services Helpful	Circulation Services Not helpful	Circulation Services Not Used
Computer Services	Computer Services Very helpful	Computer Services Helpful	Computer Services Not helpful	Computer Services Not Used
District Consultant Services	District Consultant Services Very helpful	District Consultant Services Helpful	District Consultant Services Not helpful	District Consultant Services Not Used
Executive Director/Administrative Services	Executive Director/Administrative Services Very helpful	Executive Director/Administrative Services Helpful	Executive Director/Administrative Services Not helpful	Executive Director/Administrative Services Not Used
Fundraising and Development Services	Fundraising and Development Services Very helpful	Fundraising and Development Services Helpful	Fundraising and Development Services Not helpful	Fundraising and Development Services Not Used
Interlibrary Loan	Interlibrary Loan Very helpful	Interlibrary Loan Helpful	Interlibrary Loan Not helpful	Interlibrary Loan Not Used
Multi-Media Services	Multi-Media Services Very helpful	Multi-Media Services Helpful	Multi-Media Services Not helpful	Multi-Media Services Not Used
Public Relations and Graphics	Public Relations and Graphics Very helpful	Public Relations and Graphics Helpful	Public Relations and Graphics Not helpful	Public Relations and Graphics Not Used
Reference Services	Reference Services Very helpful	Reference Services Helpful	Reference Services Not helpful	Reference Services Not Used
Staff Development	Staff Development Very helpful	Staff Development Helpful	Staff Development Not helpful	Staff Development Not Used
Technical Services	Technical Services Very helpful	Technical Services Helpful	Technical Services Not helpful	Technical Services Not Used
Trustee Development	Trustee Development Very helpful	Trustee Development Helpful	Trustee Development Not helpful	Trustee Development Not Used
Van Delivery Services	Van Delivery Services Very helpful	Van Delivery Services Helpful	Van Delivery Services Not helpful	Van Delivery Services Not Used
Youth Services	Youth Services Very helpful	Youth Services Helpful	Youth Services Not helpful	Youth Services Not Used

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* 4. Please give examples

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* 5. Overall, how well does your library's partnership with CCLS meet your library's expectations?

Exceeds expectations

Meets expectations

Fails to meet expectations

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* 6. Please comment

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* 7. How can CCLS improve your library's ability to communicate more efficiently and effectively with patrons, each other and the community?

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* 8. What are the top three initiatives your library would like CCLS to highlight in our shared advocacy efforts?

1.

2.

3.

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* 9. Do you have any suggestions about how your library's partnership with CCLS could be improved?

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* 10. Would you like CCLS to contact you about your responses?

Yes

No

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* 11. If yes, please provide contact information.

Thank you for your feedback!

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* 12. Library Information

Name

Library