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CARF Stakeholder Survey
1.
Which best describes your role?
Client
Family/Support Network
Staff Member
Community Partner
Other (please specify)
2.
How long have you been involved with our services?
Less than 1 month
1-6 months
6-12 months
More than one year
3.
Do you feel that your treatment plan addresses your individual needs and goals?
Yes
No
Not sure
4.
On a scale of 1 to 5, how satisfied are you with the quality of care you receive?
1
5
Clear
5.
Do you feel informed about your loved one's treatment and progress?
Yes
No
6.
How satisfied are you with the level of communication from staff?
1
5
Clear
7.
How effective is our organization in collaborating with your agency?
1
5
Clear
8.
Do you feel that we communicate clearly and consistently with your organization?
Yes
No
9.
Was it easy to access our services when needed?
Yes
No
Not sure
10.
Were you provided with clear information about what to expect from our program?
Yes
No
11.
Do you feel that you (or your loved one) are treated with respect and dignity by staff?
Always
Often
Sometimes
Rarely
Never
12.
Are you aware of your (or your loved one's) rights as a participant in our services?
Yes
No
13.
Have you observed (or experienced) positive changes as a result of our services?
Yes
No
Not sure
14.
On a scale of 1 to 5, how well do our services meet your expectations?
1
5
Clear
15.
What do you feel is the greatest strength of our program?
16.
What improvements would you recommend?
17.
Is there anything else you would like to share about your experience with our organization?