CARA Certified Race Survey: A Safe Haven Foundation 8th Annual 5K RUN!

You are being asked to complete this survey as part of this race's CARA Certified Race evaulation. CARA Certified Races are ones which promise to adhere to CARA’s Best Practices Guidelines. These Guidelines embody the highest standards for the execution of a road race. This survey information will assist CARA, and the event, in evaluation and future planning. For more information about CARA please visit www.CARAruns.org.

This survey should only be completed by those who participated (registered runners/walkers) in this race in 2017.

	Poor	Fair	Good	Excellent	Outstanding	N/A
Adequacy of Information in Brochure/Application	Adequacy of Information in Brochure/Application Poor	Adequacy of Information in Brochure/Application Fair	Adequacy of Information in Brochure/Application Good	Adequacy of Information in Brochure/Application Excellent	Adequacy of Information in Brochure/Application Outstanding	Adequacy of Information in Brochure/Application N/A
Quality of Website and Online information	Quality of Website and Online information Poor	Quality of Website and Online information Fair	Quality of Website and Online information Good	Quality of Website and Online information Excellent	Quality of Website and Online information Outstanding	Quality of Website and Online information N/A
Level of Customer Service	Level of Customer Service Poor	Level of Customer Service Fair	Level of Customer Service Good	Level of Customer Service Excellent	Level of Customer Service Outstanding	Level of Customer Service N/A
Ease of Registration Process	Ease of Registration Process Poor	Ease of Registration Process Fair	Ease of Registration Process Good	Ease of Registration Process Excellent	Ease of Registration Process Outstanding	Ease of Registration Process N/A
Cost of Registration	Cost of Registration Poor	Cost of Registration Fair	Cost of Registration Good	Cost of Registration Excellent	Cost of Registration Outstanding	Cost of Registration N/A
Directions Provided to Race	Directions Provided to Race Poor	Directions Provided to Race Fair	Directions Provided to Race Good	Directions Provided to Race Excellent	Directions Provided to Race Outstanding	Directions Provided to Race N/A
Parking Available at Race	Parking Available at Race Poor	Parking Available at Race Fair	Parking Available at Race Good	Parking Available at Race Excellent	Parking Available at Race Outstanding	Parking Available at Race N/A
Gear Check Service (If Provided)	Gear Check Service (If Provided) Poor	Gear Check Service (If Provided) Fair	Gear Check Service (If Provided) Good	Gear Check Service (If Provided) Excellent	Gear Check Service (If Provided) Outstanding	Gear Check Service (If Provided) N/A
Ease of Packet Pickup Process	Ease of Packet Pickup Process Poor	Ease of Packet Pickup Process Fair	Ease of Packet Pickup Process Good	Ease of Packet Pickup Process Excellent	Ease of Packet Pickup Process Outstanding	Ease of Packet Pickup Process N/A
Toilet Facilities Available	Toilet Facilities Available Poor	Toilet Facilities Available Fair	Toilet Facilities Available Good	Toilet Facilities Available Excellent	Toilet Facilities Available Outstanding	Toilet Facilities Available N/A
Race Course / Course Scenery	Race Course / Course Scenery Poor	Race Course / Course Scenery Fair	Race Course / Course Scenery Good	Race Course / Course Scenery Excellent	Race Course / Course Scenery Outstanding	Race Course / Course Scenery N/A
Quality of Course Map Provided	Quality of Course Map Provided Poor	Quality of Course Map Provided Fair	Quality of Course Map Provided Good	Quality of Course Map Provided Excellent	Quality of Course Map Provided Outstanding	Quality of Course Map Provided N/A
Course Markings	Course Markings Poor	Course Markings Fair	Course Markings Good	Course Markings Excellent	Course Markings Outstanding	Course Markings N/A
Volunteer Support	Volunteer Support Poor	Volunteer Support Fair	Volunteer Support Good	Volunteer Support Excellent	Volunteer Support Outstanding	Volunteer Support N/A
Traffic Control / Course Marshals	Traffic Control / Course Marshals Poor	Traffic Control / Course Marshals Fair	Traffic Control / Course Marshals Good	Traffic Control / Course Marshals Excellent	Traffic Control / Course Marshals Outstanding	Traffic Control / Course Marshals N/A
Water / Aid Stations	Water / Aid Stations Poor	Water / Aid Stations Fair	Water / Aid Stations Good	Water / Aid Stations Excellent	Water / Aid Stations Outstanding	Water / Aid Stations N/A
Post-race Food and Fluids Provided	Post-race Food and Fluids Provided Poor	Post-race Food and Fluids Provided Fair	Post-race Food and Fluids Provided Good	Post-race Food and Fluids Provided Excellent	Post-race Food and Fluids Provided Outstanding	Post-race Food and Fluids Provided N/A
Timeliness of Race Results Available	Timeliness of Race Results Available Poor	Timeliness of Race Results Available Fair	Timeliness of Race Results Available Good	Timeliness of Race Results Available Excellent	Timeliness of Race Results Available Outstanding	Timeliness of Race Results Available N/A
Quality of Shirt or Giveaway Item	Quality of Shirt or Giveaway Item Poor	Quality of Shirt or Giveaway Item Fair	Quality of Shirt or Giveaway Item Good	Quality of Shirt or Giveaway Item Excellent	Quality of Shirt or Giveaway Item Outstanding	Quality of Shirt or Giveaway Item N/A
Quality of Awards (if received)	Quality of Awards (if received) Poor	Quality of Awards (if received) Fair	Quality of Awards (if received) Good	Quality of Awards (if received) Excellent	Quality of Awards (if received) Outstanding	Quality of Awards (if received) N/A
Finisher Medal (if provided)	Finisher Medal (if provided) Poor	Finisher Medal (if provided) Fair	Finisher Medal (if provided) Good	Finisher Medal (if provided) Excellent	Finisher Medal (if provided) Outstanding	Finisher Medal (if provided) N/A
Quality of Race Day Experience	Quality of Race Day Experience Poor	Quality of Race Day Experience Fair	Quality of Race Day Experience Good	Quality of Race Day Experience Excellent	Quality of Race Day Experience Outstanding	Quality of Race Day Experience N/A
Medical Support (if received)	Medical Support (if received) Poor	Medical Support (if received) Fair	Medical Support (if received) Good	Medical Support (if received) Excellent	Medical Support (if received) Outstanding	Medical Support (if received) N/A

Poor

Fair

Good

Excellent

Outstanding

N/A

Adequacy of Information in Brochure/Application

Adequacy of Information in Brochure/Application Poor

Adequacy of Information in Brochure/Application Fair

Adequacy of Information in Brochure/Application Good

Adequacy of Information in Brochure/Application Excellent

Adequacy of Information in Brochure/Application Outstanding

Adequacy of Information in Brochure/Application N/A

Quality of Website and Online information

Quality of Website and Online information Poor

Quality of Website and Online information Fair

Quality of Website and Online information Good

Quality of Website and Online information Excellent

Quality of Website and Online information Outstanding

Quality of Website and Online information N/A

Level of Customer Service

Level of Customer Service Poor

Level of Customer Service Fair

Level of Customer Service Good

Level of Customer Service Excellent

Level of Customer Service Outstanding

Level of Customer Service N/A

Ease of Registration Process

Ease of Registration Process Poor

Ease of Registration Process Fair

Ease of Registration Process Good

Ease of Registration Process Excellent

Ease of Registration Process Outstanding

Ease of Registration Process N/A

Cost of Registration

Cost of Registration Poor

Cost of Registration Fair

Cost of Registration Good

Cost of Registration Excellent

Cost of Registration Outstanding

Cost of Registration N/A

Directions Provided to Race

Directions Provided to Race Poor

Directions Provided to Race Fair

Directions Provided to Race Good

Directions Provided to Race Excellent

Directions Provided to Race Outstanding

Directions Provided to Race N/A

Parking Available at Race

Parking Available at Race Poor

Parking Available at Race Fair

Parking Available at Race Good

Parking Available at Race Excellent

Parking Available at Race Outstanding

Parking Available at Race N/A

Gear Check Service (If Provided)

Gear Check Service (If Provided) Poor

Gear Check Service (If Provided) Fair

Gear Check Service (If Provided) Good

Gear Check Service (If Provided) Excellent

Gear Check Service (If Provided) Outstanding

Gear Check Service (If Provided) N/A

Ease of Packet Pickup Process

Ease of Packet Pickup Process Poor

Ease of Packet Pickup Process Fair

Ease of Packet Pickup Process Good

Ease of Packet Pickup Process Excellent

Ease of Packet Pickup Process Outstanding

Ease of Packet Pickup Process N/A

Toilet Facilities Available

Toilet Facilities Available Poor

Toilet Facilities Available Fair

Toilet Facilities Available Good

Toilet Facilities Available Excellent

Toilet Facilities Available Outstanding

Toilet Facilities Available N/A

Race Course / Course Scenery

Race Course / Course Scenery Poor

Race Course / Course Scenery Fair

Race Course / Course Scenery Good

Race Course / Course Scenery Excellent

Race Course / Course Scenery Outstanding

Race Course / Course Scenery N/A

Quality of Course Map Provided

Quality of Course Map Provided Poor

Quality of Course Map Provided Fair

Quality of Course Map Provided Good

Quality of Course Map Provided Excellent

Quality of Course Map Provided Outstanding

Quality of Course Map Provided N/A

Course Markings

Course Markings Poor

Course Markings Fair

Course Markings Good

Course Markings Excellent

Course Markings Outstanding

Course Markings N/A

Volunteer Support

Volunteer Support Poor

Volunteer Support Fair

Volunteer Support Good

Volunteer Support Excellent

Volunteer Support Outstanding

Volunteer Support N/A

Traffic Control / Course Marshals

Traffic Control / Course Marshals Poor

Traffic Control / Course Marshals Fair

Traffic Control / Course Marshals Good

Traffic Control / Course Marshals Excellent

Traffic Control / Course Marshals Outstanding

Traffic Control / Course Marshals N/A

Water / Aid Stations

Water / Aid Stations Poor

Water / Aid Stations Fair

Water / Aid Stations Good

Water / Aid Stations Excellent

Water / Aid Stations Outstanding

Water / Aid Stations N/A

Post-race Food and Fluids Provided

Post-race Food and Fluids Provided Poor

Post-race Food and Fluids Provided Fair

Post-race Food and Fluids Provided Good

Post-race Food and Fluids Provided Excellent

Post-race Food and Fluids Provided Outstanding

Post-race Food and Fluids Provided N/A

Timeliness of Race Results Available

Timeliness of Race Results Available Poor

Timeliness of Race Results Available Fair

Timeliness of Race Results Available Good

Timeliness of Race Results Available Excellent

Timeliness of Race Results Available Outstanding

Timeliness of Race Results Available N/A

Quality of Shirt or Giveaway Item

Quality of Shirt or Giveaway Item Poor

Quality of Shirt or Giveaway Item Fair

Quality of Shirt or Giveaway Item Good

Quality of Shirt or Giveaway Item Excellent

Quality of Shirt or Giveaway Item Outstanding

Quality of Shirt or Giveaway Item N/A

Quality of Awards (if received)

Quality of Awards (if received) Poor

Quality of Awards (if received) Fair

Quality of Awards (if received) Good

Quality of Awards (if received) Excellent

Quality of Awards (if received) Outstanding

Quality of Awards (if received) N/A

Finisher Medal (if provided)

Finisher Medal (if provided) Poor

Finisher Medal (if provided) Fair

Finisher Medal (if provided) Good

Finisher Medal (if provided) Excellent

Finisher Medal (if provided) Outstanding

Finisher Medal (if provided) N/A

Quality of Race Day Experience

Quality of Race Day Experience Poor

Quality of Race Day Experience Fair

Quality of Race Day Experience Good

Quality of Race Day Experience Excellent

Quality of Race Day Experience Outstanding

Quality of Race Day Experience N/A

Medical Support (if received)

Medical Support (if received) Poor

Medical Support (if received) Fair

Medical Support (if received) Good

Medical Support (if received) Excellent

Medical Support (if received) Outstanding

Medical Support (if received) N/A

Below Expectation

Met Expectation

Exceeded Expectation

Below Expectation

Met Expectation

Exceeded Expectation

CARA Certified Race Survey: A Safe Haven Foundation 8th Annual 5K RUN!

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* 1. Do you feel this race reasonably met the CARA Best Practices Guidelines?

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* 2. Please rank the following:

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* 3. How well did this race meet your expectations?

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* 4. Would you run this race again?

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* 5. Which factors most influenced your decision to register for this race? (Choose Up to Three)

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* 6. Did you use the CARA member discount for this race? (CARA members receive discounts at over 100 races around Chicgoland)

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* 7. How did you find out about this race?