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CGTCAP Community Action Customer Satisfaction Survey
We want to know what you think!
Please tell us a little about yourself and how we did by answering the following 10 questions, which will take less than 5 minutes. Thank you for your time!
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1.
Are you a...
(Required.)
Client/ program participant?
Job seeker?
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2.
In what county do you live?
(Required.)
Colusa
Glenn
Trinity
Other
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3.
What service did you receive assistance in?
(Required.)
Utility Assistance (ex: PG&E, wood, oil, propane)
Home Weatherization
Rental Assistance
Vocational Training
Job Placement
Referred to Another Program
*
4.
How did you hear about our services or programs?
(Required.)
Word of mouth (ex: a friend, family member, or neighbor)
Past experience with our office
Website/ Social media
Referred by another agency
Other (please specify)
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5.
Were the resources you needed available and easy to access?
(Required.)
Yes
No
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6.
Would you recommend our services to a friend or family member?
(Required.)
Yes
No
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7.
How responsive have we been to your questions or concerns about our services?
(Required.)
Extremely responsive
Very responsive
Somewhat responsive
Not so responsive
Not at all responsive
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8.
How helpful was our customer service representative?
(Required.)
Extremely helpful
Very helpful
Somewhat helpful
Not so helpful
Not at all helpful
9.
Overall, how would you rate the quality of your customer service experience?
Very Negative
1 star
Somewhat Negative
2 stars
Neutral
3 stars
Somewhat Positive
4 stars
Very Positive
5 stars
10.
What could we do better? Is there anything else we could do to better serve you or the community?
11.
Optional: Would you be interested in sharing your personal story with us ? If yes, please provide your name and contact information below.
