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Customer Satisfaction 2021
CAC of Fayette County Customer Satisfaction Survey
1.
What type of service(s) did you seek at CACFC? check all that apply
Food pantry referral
Utility assistance
Homeless assistance
Emergency shelter
Rapid re-housing
Permanent supportive housing
Domestic violence program
Weatherization
Transportation
Home ownership programs
Credit repair/Financial Education
Youth programs
Senior programs
Home Buyer Education
Other
Head Start
Early Head Start
Prevention Programs
Treatment and Recovery Support Programs
2.
Please rate your experience at CAC today
Not Applicable
Strongly Disagree
Disagree
Don't Know
Agree
Strongly Agree
Our receptionist was polite and respectful
Not Applicable
Strongly Disagree
Disagree
Don't Know
Agree
Strongly Agree
My request for assistance was attended to as quickly as possible
Not Applicable
Strongly Disagree
Disagree
Don't Know
Agree
Strongly Agree
I was treated with dignity and respect
Not Applicable
Strongly Disagree
Disagree
Don't Know
Agree
Strongly Agree
Staff listened and responded to my concerns
Not Applicable
Strongly Disagree
Disagree
Don't Know
Agree
Strongly Agree
Staff told me about other programs that might be helpful to me
Not Applicable
Strongly Disagree
Disagree
Don't Know
Agree
Strongly Agree
Staff explained the paperwork and answered all of my questions
Not Applicable
Strongly Disagree
Disagree
Don't Know
Agree
Strongly Agree
If I was not eligible for assistance, staff clearly explained the reasons for the denial
Not Applicable
Strongly Disagree
Disagree
Don't Know
Agree
Strongly Agree
I would recommend Community Action to others
Not Applicable
Strongly Disagree
Disagree
Don't Know
Agree
Strongly Agree
3.
What was the most helpful thing about the program you worked with today?
4.
What is not helpful about the program or a service that you really don't need?
5.
Do you have any comments or recommendations? Please share them below: