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* 1. Has your firm/organization hired any new employees in the last twelve (12) months?

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* 2. In the last 12 months, did your firm/organization have any difficulty finding qualified applicants for any of the jobs you were trying to fill?

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* 3. How did your firm respond to the difficulty finding qualified applicants?

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* 4. How much difficulty has your firm/organization experienced in the last 12 months finding qualified applicants with the different education levels listed below?

  High School Diploma Associates Degree Bachelors Degree
Significant difficulties
some difficulties
No difficulties
n/a

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* 5. How much difficulty has your firm/organization had finding employees with the required licenses or certifications? If yes, which licenses and how are you helping candidates or employees acquire their licenses or certifications?

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* 6. In the last three years, have the skills required to adequately perform (primary or front-line services or support jobs) increased, decreased, or remained the same?

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* 7. Did your firm provide or pay for any classroom training, workshops, or seminars (lasting at least four hours) for any employees in the last 12 months? If so, for which titles?

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* 8. Approximately what percent of your current employees would you say need further college level training in a formal program in order to reach the current level of productivity and competence that your company needs?

T