* 1. Contact Information:

* 2. Overall, how satisfied are you with our services?

* 3. Overall, how satisfied are you with the interpretation of your pathology reports?

* 4. When you call Twin Cities Dermatopathology, are the pathologists available for consultation?

* 5. Do you receive your reports in a timely fashion?

* 6. How would you rate our Customer Service?

  Very Satisfied Somewhat Satisfied Neither Satisfied or Dissatisfied Somewhat Dissatisfied Very Dissatisfied
Polite and Professional
Knowledgeable
Able to Solve Problems

* 7. When you contact our Billing Department are you satisfied with the help and information you receive?

* 8. How would you rate our courier service?

* 9. What changes could we make to better serve you, your staff, and your patients?

* 10. Would you like a representative to contact you to address an immediate issue?

T