March 2026 Patient Satisfaction Survey Page1 / 3 33% of survey complete. We would like to know how you feel about the services and care you receive at Grace Medical Home. This information will be used to improve our services. This survey is optional, and your answers will be kept confidential. Question Title * 1. If Grace Medical Home was not an option, where would you most likely go for healthcare? (check one box) Health Clinic (like TrueHealth, Community Health Centers, Orange Blossom Family Health, etc.) Doctor’s Office Urgent Care Clinic (Centra Care or Minute Clinic) Emergency Room Would not get care If emergency room, which one? Question Title * 2. If Grace Medical Home was not an option, where would you most likely get your medications? Buy at Publix, Walmart, Target. Buy at a drug store like CVS, Walgreens, etc. Get through mail order service. Try to get it from the drug manufacturer or other assistance program. I would go without medications. Question Title * 3. If Grace Medical Home was not an option, where would you most likely go for dental care? Dental Clinic (like TrueHealth, Community Health Centers, Orange Blossom Family Health, etc.) Dentist’s Office Emergency Room Would not get care If emergency room, which one? Question Title * 4. We have heard that some patients are scared due to Immigration/ICE activities, and we are trying to understand the ways it impacts patients. Please check all of the statements that describe how you feel: I sometimes decide not to go places because I worry about traffic stops. Nearly every day, I think about how this may affect me/my family. I sometimes worry about what will happen to my neighbors and coworkers. I hesitate to come to in-person appointments at Grace (I may come for some but cancel others). I sometimes choose to miss work because I worry about ICE raids. I would probably not call the fire department or police if there was a problem. I won’t go to the emergency room/hospital unless it was a dire emergency. I am not at all worried by or impacted by Immigration/ICE activities. Other, please tell us other impacts on you or your family: Question Title * 5. Have you had an appointment with a Grace provider using the telehealth video call system or phone? No, I have not had a telehealth/phone visit or I can’t remember. Yes, I have had an appointment using the telehealth system or phone. Question Title * 6. If yes, please tell us about your satisfaction with telehealth/phone visits: Poor/ Strongly Disagree Fair/ Disagree Okay/ Neutral Good/ Agree Great/ Strongly Agree N/A Telehealth made it easier for me to get healthcare from Grace. Telehealth made it easier for me to get healthcare from Grace. Poor/ Strongly Disagree Telehealth made it easier for me to get healthcare from Grace. Fair/ Disagree Telehealth made it easier for me to get healthcare from Grace. Okay/ Neutral Telehealth made it easier for me to get healthcare from Grace. Good/ Agree Telehealth made it easier for me to get healthcare from Grace. Great/ Strongly Agree Telehealth made it easier for me to get healthcare from Grace. N/A I would recommend telehealth to my family and friends. I would recommend telehealth to my family and friends. Poor/ Strongly Disagree I would recommend telehealth to my family and friends. Fair/ Disagree I would recommend telehealth to my family and friends. Okay/ Neutral I would recommend telehealth to my family and friends. Good/ Agree I would recommend telehealth to my family and friends. Great/ Strongly Agree I would recommend telehealth to my family and friends. N/A Overall, I am satisfied with using telehealth at Grace. Overall, I am satisfied with using telehealth at Grace. Poor/ Strongly Disagree Overall, I am satisfied with using telehealth at Grace. Fair/ Disagree Overall, I am satisfied with using telehealth at Grace. Okay/ Neutral Overall, I am satisfied with using telehealth at Grace. Good/ Agree Overall, I am satisfied with using telehealth at Grace. Great/ Strongly Agree Overall, I am satisfied with using telehealth at Grace. N/A Next