TransLink Satisfaction Survey - Oct 08

1. TransLink Customer Satisfaction Survey

Golden Gate Transit and Golden Gate Ferry is seeking feedback from TransLink customers on their experience with TransLink on the bus and/or ferry. Thank you for taking a few moments to share your experiences.

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* 1. I generally ride …

Golden Gate Transit (bus)

Golden Gate Ferry

Both Golden Gate Transit and Golden Gate Ferry

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* 2. During a typical week, I ride Golden Gate Transit buses or Golden Gate Ferry:

1-2 days per week

3-4 days per week

5 or more days per week

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* 3. Do you or will you use TransLink on another transit system? (select all that apply)

Yes, on AC Transit (active)

Yes, on MUNI or BART (when available)

Yes, on another system (when available)

Other (please specify)

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* 4. How long have you been using your TransLink card?

Less than six months

Six months to one year

One to two years

Two years or more

Other (please specify)

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* 5. How satisfied are you with using your TransLink card on Golden Gate Transit buses and/or Golden Gate Ferry? (please choose one)

Very Satisfied

Satisfied

Neither Satisfied or Dissatisfied

Dissatisfied

Very Dissatisfied

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* 6. How satisfied are you with the TransLink Customer Service Center?

Very Satisfied

Satisfied

Neither Satisfied or Dissatisfied

Dissatisfied

Have not called the Customer Service Center

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* 7. Overall, TransLink’s performance is…

Good.

Getting much better.

Getting better.

Staying at the same level.

Getting worse.

Getting much worse.

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* 8. Please identify the problem(s) you REGULARLY encounter using your TransLink card: (check all that apply)

Card Reader Not Working - Unable to tag card at entry (tag-on)

Card Reader Not Working - Unable to tag card at exit (tag-off)

Card Reader Not Working - TransLink equipment not being switched on

Card Reader Working But Incorrect Fare Deducted

Card Reader Working But Must Hold Card to Target for Several Seconds to Pay Fare

Self-Serve Add Value Machines Not Working

Golden Gate Ticket Office Terminal Not Working

TransLink Vendor Terminal Not Working

Other (please specify)

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* 1. I generally ride …

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* 2. During a typical week, I ride Golden Gate Transit buses or Golden Gate Ferry:

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* 3. Do you or will you use TransLink on another transit system? (select all that apply)

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* 4. How long have you been using your TransLink card?

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* 5. How satisfied are you with using your TransLink card on Golden Gate Transit buses and/or Golden Gate Ferry? (please choose one)

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* 6. How satisfied are you with the TransLink Customer Service Center?

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* 7. Overall, TransLink’s performance is…

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* 8. Please identify the problem(s) you REGULARLY encounter using your TransLink card: (check all that apply)

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* 9. Please share with us your overall experience using TransLink or any suggested improvements that would make TransLink better meet your needs.