1. Satisfaction Questions

Thinking about your experience with your cooperative, please answer the following questions.

* 1. First, please consider all your experiences to date with Sussex Rural Electric Cooperative. Using a 10-point scale on which "1" means "very dissatisfied" and "10" means "very satisfied," how satisfied are you with Sussex Rural Electric Cooperative?

  1 Very Dissatisfied 2 3 4 5 6 7 8 9 10 Very Satisfied Don't Know Refused
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* 2. To what extent has Sussex Rural Electric Cooperative fallen short of your expectations or exceeded your expectations? Using a 10-point scale on which "1" now means "falls short of your expectations" and "10" means "exceeds your expectations," to what extent has Sussex Rural Electric Cooperative fallen short of or exceeded your expectations?

  1 Falls Short of My Expectations 2 3 4 5 6 7 8 9 10 Exceeds My Expectations Don't Know Refused
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* 3. Forget Sussex Rural Electric Cooperative for a moment. Now, I want you to imagine an ideal utility company. How well do you think Sussex Rural Electric Cooperative compares with that ideal utility company? Please use a 10-point scale on which "1" means "not very close to the ideal," and "10" means "very close to the ideal."

  1 Not Very Close to the Ideal 2 3 4 5 6 7 8 9 10 Very close to the Ideal Don't Know Refused
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* 4. For the next question, assume, for the moment, that you could choose from among more than one utility company. The next time you are going to choose a utility company, how likely is it that it will be Sussex Rural Electric Cooperative again? Using a 10-point scale on which "1" means "very unlikely" and "10" means "very likely," how likely is it that it will be Sussex Rural Electric Cooperative again?

  1 Very Unlikely 2 3 4 5 6 7 8 9 10 Very Likely Don't Know Refused
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* 5. How satisfied are you with Sussex Rural Electric Cooperative? Using a 10-point scale on which "1" means "very dissatisfied" and "10" means "very satisfied," how satisfied are you with Sussex Rural Electric Cooperative?

  1 Very Dissatisfied 2 3 4 5 6 7 8 9 10 Very Satisfied Don't Know Refused
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* 6. What is most important to you about your Cooperative(please select one)

* 7. What method do you prefer to pay your bill? (select all that apply)

* 8. If you need to contact Sussex Rural Electric, which are you most likely to do? (please select one)

* 9. SREC strives to keep you informed about important issues concerning your cooperative.  Which of these communication channels do you prefer? (select all that apply)

* 10. Do you wish to have someone from Sussex REC contact you regarding your survey or any of the programs offered by SREC?  If so, please provide your contact information (name, phone/e-mail) and someone will be in touch with you.

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