Main Market Coop 2018 Customer Survey

Thank you for taking the time to fill out this survey!

Conducting a survey is one of the best opportunities we have to better know our community and to learn how to better serve your needs. Once you have completed the survey, if you wish to share more thoughts, experiences, ideas, or general comments, please email them to: survey@mainmarket.coop

This survey will take 15-20 minutes to fill out. We appreciate your honest and thoughtful responses!

Your answers are anonymous and at the end you will have the option to enter into a drawing for a $50 gift card using your email. This address will not be associated with your survey answers!

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* 1. What zip code do you live in?

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* 2. What is your age group?

18-25

25-35

35-45

45-65

65 or better!

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* 3. Do you shop for yourself or an entire household?

I shop for myself.

I shop for my household.

Other (ie, personal shopper, for office, etc)

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* 4. Including yourself, how many are in your household?

Adults

Children

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* 5. In the past 30 days, which of the following grocery stores have you shopped at? Please select all that apply.

Costco

Fred Meyer's

Grocery Outlet

Huckleberry's

My Fresh Basket

Natural Grocers

Rosauer's

Safeway

Super 1

Trader Joe's

WinCo

Yoke's

I have not shopped at any of these stores

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* 6. How often do you shop at Main Market?

Daily

2-3 Times a Week

Once a Week

Twice a Month

Once a Month

Less than Once a Month

Once every 6 months

Once a year or less

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* 7. How much of your grocery budget is spent at Main Market?

A little 0-25%

Some 26-50%

Half or better 50-75%

Most 75-99%

All 100%

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* 8. Where do you buy groceries from the following categories?

	Don't Buy	Buy Mostly Elsewhere	Buy Mostly at Main Market
Packaged Grocery Items	Packaged Grocery Items Don't Buy	Packaged Grocery Items Buy Mostly Elsewhere	Packaged Grocery Items Buy Mostly at Main Market
Dairy Products	Dairy Products Don't Buy	Dairy Products Buy Mostly Elsewhere	Dairy Products Buy Mostly at Main Market
Meat, Poultry, Fish, and Seafood	Meat, Poultry, Fish, and Seafood Don't Buy	Meat, Poultry, Fish, and Seafood Buy Mostly Elsewhere	Meat, Poultry, Fish, and Seafood Buy Mostly at Main Market
Meat & Dairy Alternatives	Meat & Dairy Alternatives Don't Buy	Meat & Dairy Alternatives Buy Mostly Elsewhere	Meat & Dairy Alternatives Buy Mostly at Main Market
Fresh Produce	Fresh Produce Don't Buy	Fresh Produce Buy Mostly Elsewhere	Fresh Produce Buy Mostly at Main Market
Frozen Foods	Frozen Foods Don't Buy	Frozen Foods Buy Mostly Elsewhere	Frozen Foods Buy Mostly at Main Market
Bulk Foods	Bulk Foods Don't Buy	Bulk Foods Buy Mostly Elsewhere	Bulk Foods Buy Mostly at Main Market
Coffee & Tea	Coffee & Tea Don't Buy	Coffee & Tea Buy Mostly Elsewhere	Coffee & Tea Buy Mostly at Main Market
Deli, Grab & Go	Deli, Grab & Go Don't Buy	Deli, Grab & Go Buy Mostly Elsewhere	Deli, Grab & Go Buy Mostly at Main Market
Beer & Wine	Beer & Wine Don't Buy	Beer & Wine Buy Mostly Elsewhere	Beer & Wine Buy Mostly at Main Market
Supplements	Supplements Don't Buy	Supplements Buy Mostly Elsewhere	Supplements Buy Mostly at Main Market
Body Care	Body Care Don't Buy	Body Care Buy Mostly Elsewhere	Body Care Buy Mostly at Main Market

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* 9. Which of the following do you take advantage of when shopping Main Market? Please select all that apply.

Co+op Deals -biweekly sales, exceptionally good prices on your favorite items

Co+op Basics -everyday low prices on select organic gmo-free foods

Co+op Deals Coupons -bimonthly, extra savings on select items

I didn't know about these ways to save money!

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* 10. Concerning food shopping, rank these in order of importance to you.

Local

Organic

Selection/Choices

Price

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* 11. How important are these factors when choosing a grocery store?

	Not Important	Somewhat Important	Very Important
Location	Location Not Important	Location Somewhat Important	Location Very Important
Store Hours	Store Hours Not Important	Store Hours Somewhat Important	Store Hours Very Important
Parking	Parking Not Important	Parking Somewhat Important	Parking Very Important

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* 12. How well does Main Market currently meet your needs overall?
Please choose only one.

Very well

Well

Somewhat well

Somewhat poorly

Poorly

Very poorly

No opinion

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* 13. Of the following, rank the top three factors, if implemented, would cause you to do more of your shopping at Main Market?

	1- Most Important	2- Second Most Important	3- Third Most Important
Improved product selection/variety	Improved product selection/variety 1- Most Important	Improved product selection/variety 2- Second Most Important	Improved product selection/variety 3- Third Most Important
Improved product quality/freshness	Improved product quality/freshness 1- Most Important	Improved product quality/freshness 2- Second Most Important	Improved product quality/freshness 3- Third Most Important
Lower prices	Lower prices 1- Most Important	Lower prices 2- Second Most Important	Lower prices 3- Third Most Important
More convenient location	More convenient location 1- Most Important	More convenient location 2- Second Most Important	More convenient location 3- Third Most Important
More convenient hours of operation	More convenient hours of operation 1- Most Important	More convenient hours of operation 2- Second Most Important	More convenient hours of operation 3- Third Most Important
More parking	More parking 1- Most Important	More parking 2- Second Most Important	More parking 3- Third Most Important
Improved store atmosphere/ambiance	Improved store atmosphere/ambiance 1- Most Important	Improved store atmosphere/ambiance 2- Second Most Important	Improved store atmosphere/ambiance 3- Third Most Important
Improved store cleanliness/condition	Improved store cleanliness/condition 1- Most Important	Improved store cleanliness/condition 2- Second Most Important	Improved store cleanliness/condition 3- Third Most Important
Friendlier staff	Friendlier staff 1- Most Important	Friendlier staff 2- Second Most Important	Friendlier staff 3- Third Most Important
More knowledgeable staff	More knowledgeable staff 1- Most Important	More knowledgeable staff 2- Second Most Important	More knowledgeable staff 3- Third Most Important
Availability of more national brands (eg; Kraft, Kellog's, etc)	Availability of more national brands (eg; Kraft, Kellog's, etc) 1- Most Important	Availability of more national brands (eg; Kraft, Kellog's, etc) 2- Second Most Important	Availability of more national brands (eg; Kraft, Kellog's, etc) 3- Third Most Important
Availability of more natural/organic products	Availability of more natural/organic products 1- Most Important	Availability of more natural/organic products 2- Second Most Important	Availability of more natural/organic products 3- Third Most Important
Availability of more local products	Availability of more local products 1- Most Important	Availability of more local products 2- Second Most Important	Availability of more local products 3- Third Most Important
Increased responsiveness to customer feedback	Increased responsiveness to customer feedback 1- Most Important	Increased responsiveness to customer feedback 2- Second Most Important	Increased responsiveness to customer feedback 3- Third Most Important
I already do all of my shopping here!	I already do all of my shopping here! 1- Most Important	I already do all of my shopping here! 2- Second Most Important	I already do all of my shopping here! 3- Third Most Important
Other	Other 1- Most Important	Other 2- Second Most Important	Other 3- Third Most Important

Other (please specify)

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* 14. Is Main Market missing something that is important to your grocery needs? Please list 1-5 things that you would buy from the Co-op if we carried it.

I would love Main Market to carry...

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* 15. Do you shop the Main Market Deli?

	Never	Sometimes	Often
I eat breakfast there.	I eat breakfast there. Never	I eat breakfast there. Sometimes	I eat breakfast there. Often
I get breakfast to go.	I get breakfast to go. Never	I get breakfast to go. Sometimes	I get breakfast to go. Often
I eat lunch there.	I eat lunch there. Never	I eat lunch there. Sometimes	I eat lunch there. Often
I get lunch to go.	I get lunch to go. Never	I get lunch to go. Sometimes	I get lunch to go. Often
I eat dinner there.	I eat dinner there. Never	I eat dinner there. Sometimes	I eat dinner there. Often
I get dinner to go.	I get dinner to go. Never	I get dinner to go. Sometimes	I get dinner to go. Often
I get grab & go packaged Deli foods.	I get grab & go packaged Deli foods. Never	I get grab & go packaged Deli foods. Sometimes	I get grab & go packaged Deli foods. Often
I get coffee/hot tea.	I get coffee/hot tea. Never	I get coffee/hot tea. Sometimes	I get coffee/hot tea. Often
I attend $3 Dinner Thursdays.	I attend $3 Dinner Thursdays. Never	I attend $3 Dinner Thursdays. Sometimes	I attend $3 Dinner Thursdays. Often

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* 16. Your shopping experience is important to us! Please respond to these Customer Service statements.

	Strongly Disagree	Somewhat Disagree	Neither Agree or Disagree	Somewhat Agree	Strongly Agree
I am acknowledged when I enter the store	I am acknowledged when I enter the store Strongly Disagree	I am acknowledged when I enter the store Somewhat Disagree	I am acknowledged when I enter the store Neither Agree or Disagree	I am acknowledged when I enter the store Somewhat Agree	I am acknowledged when I enter the store Strongly Agree
Staff are friendly	Staff are friendly Strongly Disagree	Staff are friendly Somewhat Disagree	Staff are friendly Neither Agree or Disagree	Staff are friendly Somewhat Agree	Staff are friendly Strongly Agree
Staff are knowledgeable	Staff are knowledgeable Strongly Disagree	Staff are knowledgeable Somewhat Disagree	Staff are knowledgeable Neither Agree or Disagree	Staff are knowledgeable Somewhat Agree	Staff are knowledgeable Strongly Agree
Staff are proactive problem-solvers	Staff are proactive problem-solvers Strongly Disagree	Staff are proactive problem-solvers Somewhat Disagree	Staff are proactive problem-solvers Neither Agree or Disagree	Staff are proactive problem-solvers Somewhat Agree	Staff are proactive problem-solvers Strongly Agree
I can easily identify Staff when I am shopping	I can easily identify Staff when I am shopping Strongly Disagree	I can easily identify Staff when I am shopping Somewhat Disagree	I can easily identify Staff when I am shopping Neither Agree or Disagree	I can easily identify Staff when I am shopping Somewhat Agree	I can easily identify Staff when I am shopping Strongly Agree
The lines at the registers move quickly	The lines at the registers move quickly Strongly Disagree	The lines at the registers move quickly Somewhat Disagree	The lines at the registers move quickly Neither Agree or Disagree	The lines at the registers move quickly Somewhat Agree	The lines at the registers move quickly Strongly Agree
My questions get answered	My questions get answered Strongly Disagree	My questions get answered Somewhat Disagree	My questions get answered Neither Agree or Disagree	My questions get answered Somewhat Agree	My questions get answered Strongly Agree
I know where to leave comments and feedback	I know where to leave comments and feedback Strongly Disagree	I know where to leave comments and feedback Somewhat Disagree	I know where to leave comments and feedback Neither Agree or Disagree	I know where to leave comments and feedback Somewhat Agree	I know where to leave comments and feedback Strongly Agree

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* 17. Please rate on a scale of 1-5 your experience with Main Market's Customer Service, 1 smiley being the least satisfied, 5 being the most satisfied.

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* 18. Are you a Member-Owner of Main Market Coop?

Yes

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* 19. If you are not a Member-Owner, would you consider becoming one?

Yes!

Maybe.

No.

I need more information on what it means to be a Member-Owner.

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* 20. How important is it that Main Market is a co-op?

Very!!!

Kind of.

Not really.

I didn't know Main Market was a co-op!

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* 21. Did you attend a workshop, class, or presentation hosted by Main Market in 2017?

Yes

I wanted to but my schedule didn't allow.

I didn't know that Main Market offered these kind of events!

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* 22. Through which platforms do you like receiving updates and information about Main Market? Please rank in order of preference.

Weekly Email

N/A

Facebook

N/A

Instagram

N/A

Website

N/A

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* 1. What zip code do you live in?

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* 2. What is your age group?

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* 3. Do you shop for yourself or an entire household?

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* 4. Including yourself, how many are in your household?

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* 5. In the past 30 days, which of the following grocery stores have you shopped at? Please select all that apply.

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* 6. How often do you shop at Main Market?

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* 7. How much of your grocery budget is spent at Main Market?

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* 8. Where do you buy groceries from the following categories?

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* 9. Which of the following do you take advantage of when shopping Main Market? Please select all that apply.

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* 10. Concerning food shopping, rank these in order of importance to you.

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* 11. How important are these factors when choosing a grocery store?

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* 12. How well does Main Market currently meet your needs overall?Please choose only one.

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* 13. Of the following, rank the top three factors, if implemented, would cause you to do more of your shopping at Main Market?

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* 14. Is Main Market missing something that is important to your grocery needs? Please list 1-5 things that you would buy from the Co-op if we carried it.

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* 15. Do you shop the Main Market Deli?

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* 16. Your shopping experience is important to us! Please respond to these Customer Service statements.

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* 17. Please rate on a scale of 1-5 your experience with Main Market's Customer Service, 1 smiley being the least satisfied, 5 being the most satisfied.

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* 18. Are you a Member-Owner of Main Market Coop?

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* 19. If you are not a Member-Owner, would you consider becoming one?

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* 20. How important is it that Main Market is a co-op?

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* 21. Did you attend a workshop, class, or presentation hosted by Main Market in 2017?

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* 22. Through which platforms do you like receiving updates and information about Main Market? Please rank in order of preference.

* 12. How well does Main Market currently meet your needs overall?
Please choose only one.