Plan of Service 2019

Tofield Municipal Library wants to give you, the patron, the best possible library service. We are conducting a patron survey to find out what you think. It will take only a few minutes to fill out.

Thank you for your help!

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* 1. Do you have a library card?

Yes

No (if no, proceed to #3)

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* 2. How satisfied are you with ...?

	Not at all	Very little satisfied	Moderately satisfied	Very satisfied	Completely satisfied
Customer service received (skills, knowledge, helpfulness)	Customer service received (skills, knowledge, helpfulness) Not at all	Customer service received (skills, knowledge, helpfulness) Very little satisfied	Customer service received (skills, knowledge, helpfulness) Moderately satisfied	Customer service received (skills, knowledge, helpfulness) Very satisfied	Customer service received (skills, knowledge, helpfulness) Completely satisfied
Collection of library materials (print, DVDs, magazines)	Collection of library materials (print, DVDs, magazines) Not at all	Collection of library materials (print, DVDs, magazines) Very little satisfied	Collection of library materials (print, DVDs, magazines) Moderately satisfied	Collection of library materials (print, DVDs, magazines) Very satisfied	Collection of library materials (print, DVDs, magazines) Completely satisfied
Collection of electronic resources (OverDrive, Hoopla, etc.)	Collection of electronic resources (OverDrive, Hoopla, etc.) Not at all	Collection of electronic resources (OverDrive, Hoopla, etc.) Very little satisfied	Collection of electronic resources (OverDrive, Hoopla, etc.) Moderately satisfied	Collection of electronic resources (OverDrive, Hoopla, etc.) Very satisfied	Collection of electronic resources (OverDrive, Hoopla, etc.) Completely satisfied
Library programs	Library programs Not at all	Library programs Very little satisfied	Library programs Moderately satisfied	Library programs Very satisfied	Library programs Completely satisfied
Library facilities	Library facilities Not at all	Library facilities Very little satisfied	Library facilities Moderately satisfied	Library facilities Very satisfied	Library facilities Completely satisfied
Library hours	Library hours Not at all	Library hours Very little satisfied	Library hours Moderately satisfied	Library hours Very satisfied	Library hours Completely satisfied

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* 3. How satisfied are you...?

	Not at all	Very little satisfied	Moderately satisfied	Very satisfied	Completely satisfied
That the Library plays an important part in the community	That the Library plays an important part in the community Not at all	That the Library plays an important part in the community Very little satisfied	That the Library plays an important part in the community Moderately satisfied	That the Library plays an important part in the community Very satisfied	That the Library plays an important part in the community Completely satisfied

Comment (please specify)

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* 4. Where do you go for information about the Library?

Library website

Facebook

Town of Tofield monthly newsletter

Ask the library staff

Word of mouth

Other (please specify)

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* 5. I use the Library to:

Borrow books

Borrow DVDs / audio

Attend programs

Find information

Use the computers

Use the fax machine

Use the photocopier

Study / do homework

Access resources (print, newspapers, magazines, e-content) online

Other (please specify)

Plan of Service 2019

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* 1. Do you have a library card?

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* 2. How satisfied are you with ...?

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* 3. How satisfied are you...?

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* 4. Where do you go for information about the Library?

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* 5. I use the Library to:

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* 6. Would you like to share a story about your experience with the Library?

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* 7. Please share any other comments you have below: