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* 1. Please type in the name of your County

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* 2. How do you typically book your trip?

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* 3. How satisfied are you with the following items?

  Highly Satisfied Satisfied Somewhat Dissatisfied Highly Dissatisfied N/A
When booking by phone, how satisfied are you with your average wait time to speak to a representative
When booking by phone, how satisfied are you with the customer service received from the reservation specialist
When booking by phone, how satisfied are you with the entire process of making a reservation
When booking by self-service web portal, how satisfied are you with the entire process of booking online

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* 4. Do you have any comments you would like to share about the booking process? (Please be a specific as possible)

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* 5. How satisfied are you with these aspects of your trip?

  Highly Satisfied Satisfied Somewhat Dissatisfied Highly Dissatisfied N/A
How satisfied are you with the timeliness of your driver?
How satisfied are you with the cleanliness and appearance of the vehicle that picks you up?
How satisfied are you with the customer service received from the driver?
How satisfied are you with the safety of the transportation provided?

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* 6. Have you ever called for an update regarding your trip arrival or to change your trip details in real-time?

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* 7. If you called for trip information, how satisfied were you with the customer service received during your call?

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* 8. Is there any additional feedback you would like to share with us? (Please be as specific as possible)

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