Baltimore City Website Feedback Survey

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* 1. Which of these best describes you?

I live in Baltimore City.

I work for Baltimore City.

I'm visiting Baltimore City.

I do business in Baltimore City.

Other (please specify)

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* 2. How would you rate the website’s overall design and layout?

Excellent (5 stars)

Good (4 stars)

Okay (3 stars)

Bad (2 stars)

Very Bad (1 star)

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* 3. Did the website load quickly on your device?

Yes (Within 3 seconds)

No (Took longer than 3 seconds)

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* 4. Which device did you use to visit the website?

Desktop

Mobile

Tablet/iPad

Other (please specify)

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* 5. Were you successful in accomplishing the task that brought you to the website?

Yes

Not applicable

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* 6. If no, what were you unable to do?

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* 7. Did you find the information that you were looking for on the website?

Yes

Not applicable

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* 8. How accurate and helpful was the information presented?

Very accurate and helpful

Somewhat accurate and helpful

Neutral

Somewhat inaccurate and/or unhelpful

Very inaccurate and/or unhelpful

I was unable to find information.

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* 9. If you found the information inaccurate and/or unhelpful, could you please explain why?

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* 10. Were there any services or features missing that you expected to find?

Yes

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* 11. What did you like most about the website? (Please select up to 3 options.)

Design (how it looks)

Ease of navigation (how easy it is to get around and find things)

Content (information is easy to find)

Mobile friendly (easy to use on a phone or device)

Handicap accessible (easy to use a screen reader or other ADA device)

Other (please specify)

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* 12. How can we make the website better for you?

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* 13. If you want to give feedback or be part of future research (which may include a reward), please share your name and email.

Name

Email Address