Wootton Medical Centre Patient Experience & Access Survey 2026

Thank you for taking the time to complete this survey.
Your feedback helps us improve the services we provide and supports our Access to the Practice Campaign, which aims to ensure patients receive the right care, from the right clinician, at the right time.
This survey is anonymous and should take approximately 5 minutes to complete.

About You

1.How often have you contacted or used the practice in the last 12 months?

Once

2–3 times

4–6 times

More than 6 times

Access to the Practice Campaign
Please rate the following statements:
Strongly Agree / Agree / Neither / Disagree / Strongly Disagree

4.I understand the different ways I can contact the practice.

5.I found it easy to contact the practice when I needed help.

6.The information provided by the practice about accessing services is clear and easy to understand.

7.I am happy to receive care from another suitably qualified member of the practice team, such as a nurse, pharmacist or healthcare assistant, when appropriate.

8.I feel confident that the practice directs me to the most appropriate clinician for my needs.

9.I was offered an appointment or advice that met my needs.

10.I was satisfied with the time it took to receive help.

11.The practice provides sufficient ways to access care (telephone, online, NHS App and face-to-face).

12.I know how to use online services to contact the practice.

13.The NHS App helps me manage my healthcare more easily.

14.The Access to the Practice Campaign has improved my understanding of how to access care.

15.I feel the practice is making improvements to patient access.

Contact Methods

Appointments & Care
Please rate the following statements:
Strongly Agree / Agree / Neither / Disagree / Strongly Disagree

22.I felt confident in the care and advice I received.

23.The healthcare professional explained things in a way I could understand.

24.I knew what would happen next after my appointment.

25.My privacy and confidentiality were respected.

27.The practice made reasonable adjustments to meet my individual needs where necessary.

Reception & Communication
Please rate the following statements:
Strongly Agree / Agree / Neither / Disagree / Strongly Disagree

29.Reception staff explained available appointment options clearly.

30.Practice communications (texts, website, social media, posters and letters) are useful and easy to understand.

31.I know where to find information about practice services and opening times.

Overall Experience

32.Overall, I had a good experience of the practice.

33.How likely are you to recommend Wootton Medical Centre to friends and family?

Extremely Likely

Likely

Neither Likely nor Unlikely

Unlikely

Extremely Unlikely

Open Questions

34.What does the practice do particularly well?

35.What could the practice improve?

36.What one change would most improve access to the practice for you?

37.What information would help you better understand how to access the right service at the right time?

38.Any other comments or suggestions?

Equality & Accessibility

39.Do you consider yourself to have a disability, long-term condition, or communication need that may affect access to healthcare?

Yes

No

Prefer not to say

40.If yes, were your needs met when accessing the practice?

Fully

Partly

Not at all

Not Applicable

41.Do you require information in an alternative format or additional support when accessing services?

Yes

No